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Unicom Systems acquires ITIL vendor iET Solutions
UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…
62 words, last edited in the morning of 3rd Nov 2011
This article is from ITIL News - Previously and has been viewed 24976 times.
Tags: Unicom Systems,ITIL vendor,iET Solutions,IT service management
ITIL : Why are businesses failing to provide consistent customer service?
James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing…
991 words, last edited in the morning of 31th Oct 2011
This article is from Press Releases - Training and has been viewed 11782 times.
Tags: ITIL,consistent customer service,
ITIL: Ministry of Justice
UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices.   The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…
161 words, last edited in the morning of 28th Oct 2011
This article is from ITIL News - Previously and has been viewed 10797 times.
Tags: ITIL,Ministry of Justice,IT transition program,National Audit Office,best management practices
ITIL important in running for Council Seat
Having studied and applied ITIL over many years,ÂI have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat !   Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds…
389 words, last edited in the morning of 25th Oct 2011
This article is from ITIL News - Previously and has been viewed 10207 times.
Tags: ITIL,council seat,ITIL Masters Certificate,Business Case
ILX London - Free ITIL Benefits Seminar
From ILX...   Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individual, your company and your projects …
210 words, last edited in the morning of 24th Oct 2011
This article is from Press Releases - Training and has been viewed 11739 times.
Tags: ILX London,Free ITIL Benefits Seminar,overview of ITIL,Benefits of ITIL,ITIL training,ITIL framework
Latest Translated Publications - Passing your ITIL Foundation Exam
The Stationary Office (TSO) the official ITIL publishers have announced the addition of four translated editions of the popular 'Passing your ITIL Foundation Exam', which will be available shortly (October 2011). The additional volumes are provided in the following languages: Japanese -ISBN: 9780113312672 …
112 words, last edited in the afternoon of 21th Oct 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 13950 times.
Tags: ITIL,Translated Publications,Passing your ITIL Foundation Exam,ITIL publishers
itSMF Australia and ITIL education
In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the delivery of IT services to students.   Schools will be provided with access to knowledge and increased awareness as to…
148 words, last edited in the evening of 19th Oct 2011
This article is from ITIL News - Previously and has been viewed 10932 times.
Tags: ITIL,Australia,Digital Education Revolution,DER,itSMF Australia,ISO20000
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.   The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the…
186 words, last edited in the afternoon of 18th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 11421 times.
Tags: ISO/IEC 20000,intellectual property,Service Management System
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 12641 times.
Tags: ITIL,Study Findings,Management Software Vendors
HP Raising Global Awareness of ITIL
Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions with Softline, an IT specialist in Azerbaijan. The sessions cover both ITIL and Project Management Professional (PMP).  
48 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Previously and has been viewed 9691 times.
Tags: awareness of ITIL, ITIL, Information Technology Infrastructure Library,Hewlett Packard,Softline
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