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ITIL : Why are businesses failing to provide consistent customer service?

ITIL General
ITIL : Why are businesses failing to provide consistent customer service?
James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing…
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991 words, last edited in the morning of 31th Oct 2011
This article is from Press Releases - Training and has been viewed 11638 times.
Tags: ITIL,consistent customer service,

Suppliers driven to deliver ITIL

ITIL General
ITIL: Ministry of Justice
UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices.   The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…
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161 words, last edited in the morning of 28th Oct 2011
This article is from ITIL News - Previously and has been viewed 10662 times.
Tags: ITIL,Ministry of Justice,IT transition program,National Audit Office,best management practices

ITIL important in running for Council Seat

ITIL General
ITIL important in running for Council Seat
Having studied and applied ITIL over many years,ÂI have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat !   Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds…
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389 words, last edited in the morning of 25th Oct 2011
This article is from ITIL News - Previously and has been viewed 10092 times.
Tags: ITIL,council seat,ITIL Masters Certificate,Business Case

ILX London - Free ITIL Benefits Seminar

ITIL General
ILX London - Free ITIL Benefits Seminar
From ILX...   Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individual, your company and your projects …
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210 words, last edited in the morning of 24th Oct 2011
This article is from Press Releases - Training and has been viewed 11577 times.
Tags: ILX London,Free ITIL Benefits Seminar,overview of ITIL,Benefits of ITIL,ITIL training,ITIL framework

Latest Translated Publications - Passing your ITIL Foundation Exam

ITIL General
Latest Translated Publications - Passing your ITIL Foundation Exam
The Stationary Office (TSO) the official ITIL publishers have announced the addition of four translated editions of the popular 'Passing your ITIL Foundation Exam', which will be available shortly (October 2011). The additional volumes are provided in the following languages: Japanese -ISBN: 9780113312672 …
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112 words, last edited in the afternoon of 21th Oct 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 13773 times.
Tags: ITIL,Translated Publications,Passing your ITIL Foundation Exam,ITIL publishers

ITIL goes to school

ITIL General
itSMF Australia and ITIL education
In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the delivery of IT services to students.   Schools will be provided with access to knowledge and increased awareness as to…
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148 words, last edited in the evening of 19th Oct 2011
This article is from ITIL News - Previously and has been viewed 10792 times.
Tags: ITIL,Australia,Digital Education Revolution,DER,itSMF Australia,ISO20000

ISO/IEC 20000 Update

ITIL General
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.   The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the…
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186 words, last edited in the afternoon of 18th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 11286 times.
Tags: ISO/IEC 20000,intellectual property,Service Management System

ITIL Study Findings - Management Software Vendors

ITIL General
ITIL Guru
ITIL Manager
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
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384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 12506 times.
Tags: ITIL,Study Findings,Management Software Vendors

Raising Global Awareness of ITIL

ITIL General
HP Raising Global Awareness of ITIL
Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions with Softline, an IT specialist in Azerbaijan. The sessions cover both ITIL and Project Management Professional (PMP).  
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48 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Previously and has been viewed 9545 times.
Tags: awareness of ITIL, ITIL, Information Technology Infrastructure Library,Hewlett Packard,Softline

ITIL Recognized to Reduce Costs

ITIL General
ITIL Guru
ITIL Manager
ITIL Recognized to Reduce Costs by Gartner
Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…
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257 words, last edited in the morning of 7th Oct 2011
This article is from ITIL News - Previously and has been viewed 22523 times.
Tags: ITIL,Reduce Costs,implementation of ITIL,best practice,streamlining IT Operations
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