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Latest Translated Publications - Passing your ITIL Foundation Exam
The Stationary Office (TSO) the official ITIL publishers have announced the addition of four translated editions of the popular 'Passing your ITIL Foundation Exam', which will be available shortly (October 2011). The additional volumes are provided in the following languages: Japanese -ISBN: 9780113312672 …
112 words, last edited in the afternoon of 21th Oct 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 11051 times.
Tags: ITIL,Translated Publications,Passing your ITIL Foundation Exam,ITIL publishers
itSMF Australia and ITIL education
In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the delivery of IT services to students.   Schools will be provided with access to knowledge and increased awareness as to…
148 words, last edited in the evening of 19th Oct 2011
This article is from ITIL News - Previously and has been viewed 8641 times.
Tags: ITIL,Australia,Digital Education Revolution,DER,itSMF Australia,ISO20000
ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway.   The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the…
186 words, last edited in the afternoon of 18th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 9047 times.
Tags: ISO/IEC 20000,intellectual property,Service Management System
ITIL Study Findings - Management Software Vendors
An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author.   Some of the findings came as…
384 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Surveys and has been viewed 9622 times.
Tags: ITIL,Study Findings,Management Software Vendors
HP Raising Global Awareness of ITIL
Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions with Softline, an IT specialist in Azerbaijan. The sessions cover both ITIL and Project Management Professional (PMP).  
48 words, last edited in the morning of 17th Oct 2011
This article is from ITIL News - Previously and has been viewed 7602 times.
Tags: awareness of ITIL, ITIL, Information Technology Infrastructure Library,Hewlett Packard,Softline
ITIL Recognized to Reduce Costs by Gartner
Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…
257 words, last edited in the morning of 7th Oct 2011
This article is from ITIL News - Previously and has been viewed 18091 times.
Tags: ITIL,Reduce Costs,implementation of ITIL,best practice,streamlining IT Operations
Cost of implementing ITIL
Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …
1537 words, last edited in the morning of 4th Oct 2011
This article is from What is ITIL? - Business Strategy and has been viewed 15701 times.
Tags: ITIL,cost of implementation
Technology Conference to Feature Leading Enterprise Service Catalog
Capabilities that speed up employee and contractor onboarding will be displayed.   Atlanta, Ga. - October 3, 2011 - PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced its participation in The HR Technology Conference, the foremost conference for HR…
566 words, last edited in the morning of 4th Oct 2011
This article is from Press Releases - ITIL and has been viewed 8645 times.
Tags: HR Technology Conference,Enterprise Service Catalog,business process automation
ITIL Benefits Study by Forrester Research
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…
426 words, last edited in the afternoon of 29th Sep 2011
This article is from ITIL News - Surveys and has been viewed 10797 times.
Tags: ITIL Benefits Study,ITIL certification,Glenn O'Donnell,Organizational productivity,Service quality,Operational costs
ITIL adopted by Deutsche Bank
Deutsche Bank having partnered withÂTata Consultancy Services (TCS) who will deliver a global application service desk, service operations and all other IT Infrastructure Library (ITIL) services to the bank at locations across seven countries - the USA, UK, Germany, Hungary, Philippines, Singapore and India to achieve transformation. …
71 words, last edited in the afternoon of 23th Sep 2011
This article is from ITIL News - Previously and has been viewed 10540 times.
Tags: ITIL,Deutsche Bank,Tata Consultancy Services
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