ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

Unicom Systems acquires ITIL vendor iET Solutions

UNICOM Systems, Inc. based in Mission Hills California USA, develops and markets a multitude of open systems software products has acquired iET Solutions for an undisclosed figure. iET develops IT service management (ITSM) solutions, which assist organizations to obtain and maintain compliance with IT standards such as ITIL.…

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62 words, last edited in the morning of 3rd Nov 2011

This article is from ITIL News - Previously and has been viewed 28752 times.

Tags: Unicom Systems,ITIL vendor,iET Solutions,IT service management

ITIL : Why are businesses failing to provide consistent customer service?

James Gay, CEO, ICCM Solutions Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people. Today the importance of customer service remains a high priority for growing…

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991 words, last edited in the morning of 31th Oct 2011

This article is from Press Releases - Training and has been viewed 15269 times.

Tags: ITIL,consistent customer service,

Suppliers driven to deliver ITIL

UK - Prospective suppliers to the Ministry of Justice (MoJ) will shortly be expected to standardize their service offerings to conform to the MoJ's ITIL best management practices. The MoJ National Offender Management Service (NOMS) is spending three hundred million pounds on an IT transition…

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161 words, last edited in the morning of 28th Oct 2011

This article is from ITIL News - Previously and has been viewed 15290 times.

Tags: ITIL,Ministry of Justice,IT transition program,National Audit Office,best management practices

ITIL important in running for Council Seat

Having studied and applied ITIL over many years,Ã‚I have never spotted one outstanding benefit, but apparently it can assist you if you decide to run for a Council seat ! Chad Cooper in Brighton City, Michigan (MI) is doing exactly that. Chad holds…

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389 words, last edited in the morning of 25th Oct 2011

This article is from ITIL News - Previously and has been viewed 14002 times.

Tags: ITIL,council seat,ITIL Masters Certificate,Business Case

ILX London - Free ITIL Benefits Seminar

From ILX... Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individual, your company and your projects …

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210 words, last edited in the morning of 24th Oct 2011

This article is from Press Releases - Training and has been viewed 15209 times.

Tags: ILX London,Free ITIL Benefits Seminar,overview of ITIL,Benefits of ITIL,ITIL training,ITIL framework

Latest Translated Publications - Passing your ITIL Foundation Exam

The Stationary Office (TSO) the official ITIL publishers have announced the addition of four translated editions of the popular 'Passing your ITIL Foundation Exam', which will be available shortly (October 2011). The additional volumes are provided in the following languages: Japanese -ISBN: 9780113312672 …

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112 words, last edited in the afternoon of 21th Oct 2011

This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 18527 times.

Tags: ITIL,Translated Publications,Passing your ITIL Foundation Exam,ITIL publishers

ITIL goes to school

In support of the Australian government's Digital Education Revolution (DER) initiative, the itSMF Australia chapter has introduced a new membership category for schools to improve the delivery of IT services to students. Schools will be provided with access to knowledge and increased awareness as to…

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148 words, last edited in the evening of 19th Oct 2011

This article is from ITIL News - Previously and has been viewed 14623 times.

Tags: ITIL,Australia,Digital Education Revolution,DER,itSMF Australia,ISO20000

ISO/IEC 20000 Update

ISO/IEC 20000 has undergone an update (May 2011), for part one of the standard for the time being anyway. The number of stipulated requirements has increased from 210 to 406 therefore many organisations are updating their intellectual property (IP) accordingly to meet the…

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186 words, last edited in the afternoon of 18th Oct 2011

This article is from What is ITIL? - Business Strategy and has been viewed 15407 times.

Tags: ISO/IEC 20000,intellectual property,Service Management System

ITIL Study Findings - Management Software Vendors

An ITSM study undertaken in April and May 2011 by Forrester and the itSMF USA chapter focused not only on ITIL but also covered management software vendors. Below are some of the findings published by Glenn O'Donnell the author. Some of the findings came as…

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384 words, last edited in the morning of 17th Oct 2011

This article is from ITIL News - Surveys and has been viewed 16202 times.

Tags: ITIL,Study Findings,Management Software Vendors

Raising Global Awareness of ITIL

Assistance in raising the awareness of ITIL (Information Technology Infrastructure Library) is being provided by Hewlett Packard (HP) who is delivering a series of ITIL awareness sessions with Softline, an IT specialist in Azerbaijan. The sessions cover both ITIL and Project Management Professional (PMP).

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48 words, last edited in the morning of 17th Oct 2011

This article is from ITIL News - Previously and has been viewed 13216 times.

Tags: awareness of ITIL, ITIL, Information Technology Infrastructure Library,Hewlett Packard,Softline

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