Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL Refresh Project ITIL Version 3
A six month project was launched by the 'owners of ITIL', Office of Government Commerce (OGC) based in the UK, on the 8th November 2004, to define the scope of and development plans for a refreshed version of ITIL best practice guidance. The OGC from January through to March 2005…
747 words, last edited in the morning of 27th Oct 2006
This article is from ITIL Version 3 - ITIL Refresh Project Overview and has been viewed 11131 times.
Tags: ITIL Refresh Project,Refresh Project,Version 3
IT Service Continuity Management
Organisations are now nearly always dependent on IT services in order to support their business practices and to provide goods and services to their customers. This increased dependency on IT means that services need to be protected from extended unavailability. This is where IT Service Continuity Management (ITSCM) fits in. It…
2090 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - IT Service Continuity Management and has been viewed 34993 times.
Tags: IT Service, Continuity Management, ITSCM, Business Continuity, Business Continuity Management, Business Continuity Management Initiation, Business Impact Analysis, Risk Assessment, Cold Standby,Warm Standby, Hot Standby, Continuous Service Improvement Programme, benefits of ITSCM
ITIL Financial Management
Increased user numbers and demands for new technologies have caused the costs of IT Services to grow faster than other costs and are perceived as high and inflexible. The complex nature of Accounting for IT usage often leads to dissatisfaction and questionable 'value for money' of the services…
525 words, last edited in the morning of 13th Oct 2006
This article is from Service Strategy - Financial Management and has been viewed 25811 times.
Tags: Financial Management, ITIL Financial Management,IT Services,Accounting for IT,implementing IT Accounting
ITIL Capacity Management
ITIL Capacity Management is responsible for ensuring the capacity of IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner. To enable ITIL Capacity Management to achieve its responsibilities it undertakes various activities including:   The monitoring of performance and…
943 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - Capacity Management and has been viewed 29658 times.
Tags: ITIL Capacity Management, ITIL Financial Management, Capacity Plan, Change Advisory Board, ITIL Capacity Management process
ITIL Availability Management
The interdependency today between business processes and IT operation is that if IT stops, the business stops. There is a growing demand from the business and its customers, for the availability of IT Services that are time and place independent. Customer loyalty can no longer be relied on, availability and…
797 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - Availability Management and has been viewed 21811 times.
Tags: Availability Management , ITIL Availability Management, Service Level Management
Service Support Configuration Management
Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it…
2080 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 24114 times.
Tags: ITIL Configuration Management, IT infrastructure, IT Service Management, infrastructure components, recognised accountancy process, Asset Management
Service Support Release Management
The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for: Large, major or critical Changes …
1223 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Release & Deployment Management and has been viewed 55680 times.
Tags: ITIL Release & Deployment Management, ITIL Change Management, Release Management, Definitive Software Library
Service Desk Overview
In ITIL v3 there are now 4 functions Service desk, Technical management, Application management and IT operations management. The Service Desk, nevertheless cannot be understated how critical it is to the success of any IT organization. Ever-increasing Customer demands and the globalization of companies, requires the delivery of a world-class…
1226 words, last edited in the morning of 13th Oct 2006
This article is from Service Operation - Service Desk and has been viewed 39966 times.
Tags: ITIL,ITIL v3,Service Support,Service Desk,Technical Management, Application Management, IT Operations Management
ITIL Service Level Management
ITIL Service Level Management (SLM), encompassing Service Level Agreements (SLAs), Operating Level Agreements (OLAs), Service Catalogues, Underpinning Contracts (UPCs) is more important than these documents suggest. It is a key IT Service Management discipline, and may well be the first point of reference when considering ITIL…
1233 words, last edited in the afternoon of 11th Oct 2006
This article is from Service Design - Service Level Management and has been viewed 19964 times.
Tags: Service Level Management, Service Level Agreements, Service Catalogues, Underpinning Contracts, ITIL implementation, operational, support
Service Support Change Management
As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently…
702 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Transition - Change Management and has been viewed 37675 times.
Tags: Availability Management, ITIL Change Management, ITIL Change Management process, ITIL Configuration Management, Change Advisory Board, Release Management
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the General icon checked.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...