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The adoption of ITIL provides the opportunity for an organization to become more cost efficient and effective through the improvement of existing and the introduction of new process and disciplines. Most organizations are probably undertaking elements of the Information Technology Infrastructure Library (ITIL), but more often than not in isolation from other disciplines and often not across the whole of the IS or IT department.
So if you are still in doubt consider why it is recognised globally across all industry sectors and is deemed to be the only proven methodology, which underpins the only internationally recognized standard, ISO/IEC 20000.
Another consideration is the fact that adoption of ITIL can provide competitive advantage not only from improved internal cost savings, but also from the improved availability of your IT services and systems. In addition the ability to bring identified market opportunities to fruition in a reduced lead-time whilst protecting existing 'production' services or systems, in other words it enables IT and the Business to become more proactive as opposed to reactive.. By the way if you are still doubtful can you afford to wait, because if you are thinking about ITIL there is a good chance your competitors are also or are they already starting adopting ITIL!!!!
Finally, recruiting ITIL experienced and certified staff and resources is eased by the fact that ITIL is complimented by an education program allowing individuals to become certified at various levels of ITIL. Ultimately an organization can therefore specify the level of experience required when going out to the market place for resources. The various levels of ITIL include the:
  • ITIL Foundation Level - general understanding
  • ITIL Practitioner Level - Specific area(s) of ITIL e.g ITIL Change Management
  • ITIL Managers Level - In depth understanding of all the areas of ITIL Service Support and Delivery
If you can think of any other reasons for adopting ITIL please let us know and we will update our ITILnews community accordingly.
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