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Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Operation Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in…
280 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 22165 times.
Tags: ITIL Version 3, Lifecycle stream, Service Operation Certificate,Service Lifecycle
Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Transition Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers, service test managers and…
290 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 24607 times.
Tags: ITIL Version 3,Lifecycle stream,Service Transition Certificate,Service Transition
Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Design Certificate includes, but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved…
298 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 30092 times.
Tags: ITIL Version 3, Lifecycle stream, Service Design Certificate, Intermediate Qualification, Service Lifecycle
Target Audience   The main target group for the ITIL Version 3 Intermediate Qualification: Service Strategy Certificate includes but is not restricted to CIOs, CTOs, managers, supervisory staff, team leaders, designers, architects, planners, IT consultants, IT audit managers, IT security managers and ITSM trainers involved in…
304 words, last edited in the morning of 9th Mar 2009
This article is from ITIL V3 Course Syllabus - Intermediate Lifecycle Stream and has been viewed 23469 times.
Tags: ITIL Version 3, Lifecycle stream, Intermediate Qualification, Service Strategy Certificate
ITIL Continuous Improvements Process Owners Change
Throughout ITIL regardless of what version one references, there is always the mention of continuous improvements or sometimes referred to as the 'Act' in the 'Plan-Do-Check-Act' approach provided by the Deming cycle.   The introduction of ITIL into any organization is not prescriptive and consequently is…
208 words, last edited in the morning of 9th Mar 2009
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 24647 times.
Tags: ITIL, Process Owners, Continuous Improvements, Deming cycle, ITIL process, ITIL Change Management
ITIL Communications Configuration Management Servi
Communication is the bedrock for all successful organisations.  Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning.   Communication is two way, both 'top down' and 'bottom up'. …
363 words, last edited in the afternoon of 2nd Mar 2009
This article is from Management Tools - Advice and Guidance and has been viewed 23349 times.
Tags: Communication, ITIL, Change Management, Project Management, Service Management
Livetime Service Desk Appliance
New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. [LiveTime Service Management Appliance] Newport Beach, CA - February 17, 2009 -…
440 words, last edited in the morning of 23th Feb 2009
This article is from Press Releases - ITIL and has been viewed 17499 times.
Tags: LiveTime, ITIL Service Desk, hardware appliance, ZFS, MySQL Enterprise, PostgreSQL, ITIL, IT Service Desk appliance,LiveTime Service Management Appliance
Home workers working from home
Given the recent events in the UK with regards the severe weather, many companies may think more seriously about "enabling" their employees to work from home.   News articles have said that many workers who couldn't work from home just 'had the day off'.  This would…
330 words, last edited in the morning of 16th Feb 2009
This article is from What is ITIL? - Business Strategy and has been viewed 10506 times.
Tags: Home working,viable option,work from home
Spring Logo
London, UK, February 3nd, 2009   Leading Welsh Housing Association has selected ICCM's Service Management software to support its use of ITIL® best practice processes. After conducting a full market assessment, Cadarn opted for ICCM's e-Service Desk for its cost benefits, full ITIL® alignment, flexibility and…
583 words, last edited in the afternoon of 10th Feb 2009
This article is from Press Releases - ITIL and has been viewed 14984 times.
Tags: ICCM, Service Desk contract, Cadarn Housing Group, Service Management
ITIL Governance during a challenging global econom
During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is:   Ensuring…
577 words, last edited in the evening of 27th Jan 2009
This article is from Service Transition - Change Management and has been viewed 17382 times.
Tags: ITIL Governance, global economic climate, Roles and Responsibilities, ITIL Change Management Process ,Requests For Change,Service Level Agreement
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