ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

Communication, communication, communication�.

Communication is the bedrock for all successful organisations. Many people think that Configuration Management is the foundation for Service Management, which if implemented correctly it is, but communication comes before that right at the beginning. Communication is two way, both 'top down' and 'bottom up'. …

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363 words, last edited in the afternoon of 2nd Mar 2009

This article is from Management Tools - Advice and Guidance and has been viewed 17430 times.

Tags: Communication, ITIL, Change Management, Project Management, Service Management

LiveTime ships new ITIL Service Desk hardware appliance with ZFS, MySQL Enterprise and PostgreSQL

New IT Service Desk appliance available with Dual Quad Core processors from AMD, Intel, and LiveTime Service Manager 5.5. Includes 128-bit ZFS file system support, plus embedded MySQL Enterprise and PostgreSQL. [LiveTime Service Management Appliance] Newport Beach, CA - February 17, 2009 -…

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440 words, last edited in the morning of 23th Feb 2009

This article is from Press Releases - ITIL and has been viewed 13755 times.

Tags: LiveTime, ITIL Service Desk, hardware appliance, ZFS, MySQL Enterprise, PostgreSQL, ITIL, IT Service Desk appliance,LiveTime Service Management Appliance

Home working, a viable option?

Given the recent events in the UK with regards the severe weather, many companies may think more seriously about "enabling" their employees to work from home. News articles have said that many workers who couldn't work from home just 'had the day off'. This would…

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330 words, last edited in the morning of 16th Feb 2009

This article is from What is ITIL? - Business Strategy and has been viewed 8350 times.

Tags: Home working,viable option,work from home

ICCM wins Service Desk contract with Cadarn Housing Group

London, UK, February 3nd, 2009 Leading Welsh Housing Association has selected ICCM's Service Management software to support its use of ITIL® best practice processes. After conducting a full market assessment, Cadarn opted for ICCM's e-Service Desk for its cost benefits, full ITIL® alignment, flexibility and…

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583 words, last edited in the afternoon of 10th Feb 2009

This article is from Press Releases - ITIL and has been viewed 11152 times.

Tags: ICCM, Service Desk contract, Cadarn Housing Group, Service Management

ITIL Governance during a challenging global economic climate

During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is: Ensuring…

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577 words, last edited in the evening of 27th Jan 2009

This article is from Service Transition - Change Management and has been viewed 13358 times.

Tags: ITIL Governance, global economic climate, Roles and Responsibilities, ITIL Change Management Process ,Requests For Change,Service Level Agreement

ITIL Service Catalogue: How to produce a Service Catalogue

Introduction The official definition of an ITIL Service Catalogue is: (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio…

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1698 words, last edited in the afternoon of 27th Jan 2009

This article is from Service Design - Service Catalogue Management and has been viewed 274894 times.

Tags: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change,ITIL v3,ITIL Service Design

The Credit Crunch, how can ITIL Help?

As many of you are aware, the ITIL methodology provides a framework for organizations to implement Best Practice thus leading to efficiencies primarily within the IT and Business functions. Companies are going into administration on a daily basis across all industry sectors and as the…

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477 words, last edited in the afternoon of 19th Jan 2009

This article is from Case Studies - Case Studies 1 and has been viewed 8855 times.

Tags: Credit Crunch, how can ITIL Help,ITIL methodology,Best Practice,Service Management Assessment,ITIL processes

ITIL Outsourcing Experience

At the time of the case study below I was a permanent employee of the Financial Services Company, hence the references to we (meaning IS Operations). Financial Services Company - Potential Outsource of IT Operations A) Scene It was the early…

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1323 words, last edited in the morning of 13th Jan 2009

This article is from Case Studies - Case Studies 1 and has been viewed 9740 times.

Tags: ITIL,Outsourcing Experience,SLA,ITIL purist

ISO/IEC 20000 Certification

In excess of two hundred organizations around the globe have followed the route to becoming ISO 20000 certified. This article attempts to trace out the steps that an organization may expect to follow in an attempt to become ISO/IEC 20000 certified. Baseline Current Capabilities …

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968 words, last edited in the morning of 12th Jan 2009

This article is from ISO20000 - Archived News and has been viewed 11691 times.

Tags: ISO/IEC,20000 Certification,ISO 20000 certified,ISO/IEC 20000 accredited

ITIL Service Desk - Survey

A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has…

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146 words, last edited in the morning of 8th Dec 2008

This article is from ITIL News - Surveys and has been viewed 11057 times.

Tags: ITIL Service Desk, Survey, Service Desk Institute, service desk managers, ITIL standards, Service Desk, Help Desk

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