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Smart SIP ITIL Service Introduction Process
The ITIL® V3 Lifecycle has been beating the drum for a while, but SMART-SIP is revolutionising Project Management by providing a single repeatable process for the transition of all IT Services into the 'Live' or 'Production' environment.   SMART-SIP Ltd have produced a revolutionary new product…
1042 words, last edited in the afternoon of 13th Jan 2010
This article is from ITIL News - Previously and has been viewed 31867 times.
Tags: ITIL v3 Lifecycle,SMART-SIP,Service Introduction into Live, Project Management,Service Management,Service Introduction Process
ITIL v3 Core Publications
ITIL v3 is about to be updated!!.  However these are only minor updates according to the OGC and therefore a 'new edition' will be produced based on feedback from the ITIL community and not a new version of ITIL.   A Change Management approach has been…
231 words, last edited in the morning of 23th Sep 2009
This article is from ITIL Version 3 - Core Publication Structure and has been viewed 10458 times.
Tags: ITIL v3,Core Publications,Latest Updates,Change Management
PMG Service Catalog Provider
Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider   Atlanta, Ga. - August 26, 2009 - PMG.net Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite…
652 words, last edited in the morning of 10th Sep 2009
This article is from Press Releases - ITIL and has been viewed 13017 times.
Tags: PMG,Record Revenues,despite Economy,Improve Operational Efficiency, Fuels Growth,Service Catalog Provider
ISO/IEC 20000 - Who are the certified organiz
There are numerous articles and books that cover the various aspects of ISO 20000 but there are few that provide details as where you can find the names of those organizations that are currently certified.   There are in fact in excess of four hundred…
161 words, last edited in the morning of 4th Sep 2009
This article is from ISO20000 - News and has been viewed 16120 times.
Tags: ISO/IEC 20000,certified organizations
ITIL Version 2 Managers Examinations
In the UK ISEB (Information Systems Examination Board) part of the British Computer Society (BCS) are running their last public examinations for ITIL Version 2 Service Support and Service Delivery at the end of October 2009. It is believed that due to fallen numbers running such examinations is…
253 words, last edited in the afternoon of 1st Sep 2009
This article is from ITIL News - Previously and has been viewed 9157 times.
Tags: ITIL Version 2,Managers Examinations,ISEB,Information Systems Examination Board,British Computer Society,Support and Service Delivery,ITIL Version 2 Managers
Small-Scale Implementation
The 'ITIL V3 Small-Scale Implementation' has been updated to reflect the Service Lifecycle approach of ITIL Version 3. Guidance is provided to smaller organizations that are either considering introducing ITIL or are looking to improve their current Service Management activities. Also included are suggested combined job roles to…
81 words, last edited in the morning of 28th Aug 2009
This article is from Publications - Overview and has been viewed 10700 times.
Tags: ITIL v3 Publication,Small-Scale Implementation,Service Lifecycle
ITIL v3 Intermediate / Lifecycle Courses
Now that ITIL version 3 is well established, with ITIL v3 Foundation, ITIL v3 Foundation Bridging, ITIL v3 Managers Bridging and ITIL Expert courses being run by the Accredited Training Organizations (ATOs).  What is the value of the old Practitioner courses or in v3 speak the Intermediate and…
272 words, last edited in the morning of 28th Aug 2009
This article is from ITIL Version 3 - Qualifications and has been viewed 10139 times.
Tags: ITIL v3,Lifecycle Courses,ITIL version 3,Accredited Training Organizations
Are you struggling to make up your mind which ITIL V3 Intermediate course to choose simply because you might not pass the associated exam, if so help is at hand?   On 30th September 2009, two publications are launched to assist the individual undertaking an ITIL…
167 words, last edited in the morning of 27th Aug 2009
This article is from ITIL News - Previously and has been viewed 10595 times.
Tags: ITIL V3,Intermediate courses
ITIL - IT Service Delivery - Is it all Hype ?
ITIL is becoming the de-facto standard globally for IT Service Delivery but is it the silver bullet?   Many companies globally have implemented and are implementing ITIL be it version 2 or version 3. Companies from both Public and Private sectors have started their journeys in…
144 words, last edited in the morning of 24th Aug 2009
This article is from What is ITIL? - Business Strategy and has been viewed 15404 times.
Tags: IT Service Delivery,ITIL,believe the hype,version 2,version 3
The PDF describes how to build a department to run and manage ITIL processes, explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement both ITIL version 2 and 3 processes.   If you…
68 words, last edited in the morning of 24th Aug 2009
This article is from Publications - Overview and has been viewed 10799 times.
Tags: ITIL Publication,Building an ITIL based,Service Management Department
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