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ITIL V3 Service Transition Smart SIP
The ITIL® V3 Service Transition book provides a perspective on how Strategy, Design, & Transition need to work together to successfully provide IT Services. This book points out that there are numerous interfaces between Project Management, Service Management, and other Best Practice processes, unfortunately it doesn't provide the…
1606 words, last edited in the morning of 10th Feb 2010
This article is from ITIL News - Previously and has been viewed 22319 times.
Tags: ITIL v3 Service Transition,Service Transition,Project Management, Service Management, Best Practice processes
FORT LAUDERDALE, FL - December 1, 2009 - ITSM Academy announced today they are now Licensed by the Florida Department of Education, Commission on Independent Education, as a Career School with the ability to grant occupational IT Service Management (ITSM) diplomas. ITSM Academy's program is the first of…
687 words, last edited in the afternoon of 8th Feb 2010
This article is from Press Releases - Training and has been viewed 10083 times.
Tags: ITSM Academy,Career School,Occupational ITSM Diplomas
ITIL version 2 retirement
Over the next eighteen months ITIL Version 2 (ITIL V2) will transition into retirement, making room for ITIL Version 3 (ITIL V3) to take centre stage. Following an international survey last year the owners of ITIL, the Office of Government Commerce (OGC) in the UK, agreed that: …
337 words, last edited in the afternoon of 8th Feb 2010
This article is from Qualifications - Qualifications Overview and has been viewed 21180 times.
Tags: ITIL Version 2,Retirement,ITIL Version 2,ITIL V2,ITIL Version 3,ITIL V3
Axios Service Catalogue Press Release
IT departments are realising the importance of a Service Catalogue, but the business still needs to be convinced   United Kingdom, 20 January, 2010 - Axios Systems, the world's leading provider of IT Service Management (ITSM) solutions, including the assyst software, today reveals the results of…
766 words, last edited in the afternoon of 8th Feb 2010
This article is from Press Releases - ITIL and has been viewed 13306 times.
Tags: IMPLEMENTING A SERVICE CATALOGUE,NEXT 6 MONTHS
Smart SIP ITIL Service Introduction Process
The ITIL® V3 Lifecycle has been beating the drum for a while, but SMART-SIP is revolutionising Project Management by providing a single repeatable process for the transition of all IT Services into the 'Live' or 'Production' environment.   SMART-SIP Ltd have produced a revolutionary new product…
1042 words, last edited in the afternoon of 13th Jan 2010
This article is from ITIL News - Previously and has been viewed 36862 times.
Tags: ITIL v3 Lifecycle,SMART-SIP,Service Introduction into Live, Project Management,Service Management,Service Introduction Process
ITIL v3 Core Publications
ITIL v3 is about to be updated!!.  However these are only minor updates according to the OGC and therefore a 'new edition' will be produced based on feedback from the ITIL community and not a new version of ITIL.   A Change Management approach has been…
231 words, last edited in the morning of 23th Sep 2009
This article is from ITIL Version 3 - Core Publication Structure and has been viewed 12270 times.
Tags: ITIL v3,Core Publications,Latest Updates,Change Management
PMG Service Catalog Provider
Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider   Atlanta, Ga. - August 26, 2009 - PMG.net Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite…
652 words, last edited in the morning of 10th Sep 2009
This article is from Press Releases - ITIL and has been viewed 16782 times.
Tags: PMG,Record Revenues,despite Economy,Improve Operational Efficiency, Fuels Growth,Service Catalog Provider
ISO/IEC 20000 - Who are the certified organiz
There are numerous articles and books that cover the various aspects of ISO 20000 but there are few that provide details as where you can find the names of those organizations that are currently certified.   There are in fact in excess of four hundred…
161 words, last edited in the morning of 4th Sep 2009
This article is from ISO20000 - News and has been viewed 20953 times.
Tags: ISO/IEC 20000,certified organizations
ITIL Version 2 Managers Examinations
In the UK ISEB (Information Systems Examination Board) part of the British Computer Society (BCS) are running their last public examinations for ITIL Version 2 Service Support and Service Delivery at the end of October 2009. It is believed that due to fallen numbers running such examinations is…
253 words, last edited in the afternoon of 1st Sep 2009
This article is from ITIL News - Previously and has been viewed 10649 times.
Tags: ITIL Version 2,Managers Examinations,ISEB,Information Systems Examination Board,British Computer Society,Support and Service Delivery,ITIL Version 2 Managers
Small-Scale Implementation
The 'ITIL V3 Small-Scale Implementation' has been updated to reflect the Service Lifecycle approach of ITIL Version 3. Guidance is provided to smaller organizations that are either considering introducing ITIL or are looking to improve their current Service Management activities. Also included are suggested combined job roles to…
81 words, last edited in the morning of 28th Aug 2009
This article is from Publications - Overview and has been viewed 12936 times.
Tags: ITIL v3 Publication,Small-Scale Implementation,Service Lifecycle
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