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ITIL v3 Continual Service Improvement in Practice

ITIL General
ITIL Guru
ITIL Manager
Energy Saving
The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce…
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894 words, last edited in the morning of 30th May 2010
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 13324 times.
Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman

ITIL v3 officially introduced into China

ITIL General
ITIL training and PRINCE2 training as ITIL v3 offi
28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is…
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107 words, last edited in the morning of 30th May 2010
This article is from ITIL News - Previously and has been viewed 10581 times.
Tags: ITIL v3,into China,IT Science Park,ITIL training,PRINCE2 training,Office of Government Commerce,OGC,The Stationary Office,TSO

The Lost World Of Problem Management

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Manager
ITIL in Practice
MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…
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194 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 13532 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management

ITIL and Managed Service Provider (MSP) swap

ITIL General
ITIL and Managed Service Provider (MSP) swap
Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. …
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107 words, last edited in the morning of 24th May 2010
This article is from ITIL News - Previously and has been viewed 13089 times.
Tags: ITIL,Managed Service Provider,MSP,next day delivery,desktop management,managing servers,process support

ITIL A Project Manager's Perspective

ITIL General
ITIL Practitioner
ITIL Manager
ITIL in Practice
Erika Flora
If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…
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1061 words, last edited in the afternoon of 20th May 2010
This article is from ITIL News - Previously and has been viewed 15952 times.
Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management

PROLIN ITSM as a Service Launches Smart Client 7 for HP Service Desk

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
PROLIN IT Service Management ITSM as a Service
PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…
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510 words, last edited in the afternoon of 20th May 2010
This article is from Press Releases - ITIL and has been viewed 15071 times.
Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas

A great time to be in or invest in ITIL?

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL in Practice
Investing in ITIL
I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…
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707 words, last edited in the afternoon of 14th May 2010
This article is from What is ITIL? - Business Strategy and has been viewed 14992 times.
Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner

ITIL V3 Technical Service Catalogue – Multi-Suppliers

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
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321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 25584 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items

The ITIL v3 definitions for Access Management

ITIL General
ITIL v3 definitions for Access Management
Access Management - The process responsible for allowing Users to make use of IT Services, data or other Assets. Access Management helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring only authorized Users are able to access / modify the Assets.   Access Management is…
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514 words, last edited in the afternoon of 10th May 2010
This article is from Service Operation - Access Management and has been viewed 35377 times.
Tags: Access Management,Rights Management,Identity Management,Service Desk,Service Transition,Service Operation,IT Operations Management,Service Provider,ITIL v3

ICCM is Named 'Cool Vendor' by Leading Industry Analysts

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ICCM
Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…
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823 words, last edited in the evening of 4th May 2010
This article is from Press Releases - ITIL and has been viewed 14099 times.
Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts
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