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ITIL training and PRINCE2 training as ITIL v3 offi
28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is…
107 words, last edited in the morning of 30th May 2010
This article is from ITIL News - Previously and has been viewed 9754 times.
Tags: ITIL v3,into China,IT Science Park,ITIL training,PRINCE2 training,Office of Government Commerce,OGC,The Stationary Office,TSO
MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…
194 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 12572 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
ITIL and Managed Service Provider (MSP) swap
Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. …
107 words, last edited in the morning of 24th May 2010
This article is from ITIL News - Previously and has been viewed 12164 times.
Tags: ITIL,Managed Service Provider,MSP,next day delivery,desktop management,managing servers,process support
Erika Flora
If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…
1061 words, last edited in the afternoon of 20th May 2010
This article is from ITIL News - Previously and has been viewed 14219 times.
Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management
PROLIN IT Service Management ITSM as a Service
PROLIN Provides Frictionless Path to the Future of ITSM   Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…
510 words, last edited in the afternoon of 20th May 2010
This article is from Press Releases - ITIL and has been viewed 13702 times.
Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas
Investing in ITIL
I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…
707 words, last edited in the afternoon of 14th May 2010
This article is from What is ITIL? - Business Strategy and has been viewed 13845 times.
Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner
ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 24311 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
ITIL v3 definitions for Access Management
Access Management - The process responsible for allowing Users to make use of IT Services, data or other Assets. Access Management helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring only authorized Users are able to access / modify the Assets.   Access Management is…
514 words, last edited in the afternoon of 10th May 2010
This article is from Service Operation - Access Management and has been viewed 31795 times.
Tags: Access Management,Rights Management,Identity Management,Service Desk,Service Transition,Service Operation,IT Operations Management,Service Provider,ITIL v3
ICCM
Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…
823 words, last edited in the evening of 4th May 2010
This article is from Press Releases - ITIL and has been viewed 12869 times.
Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts
Service Level and Supplier Manager Relationship
Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The…
697 words, last edited in the morning of 26th Apr 2010
This article is from Service Design - Supplier Management and has been viewed 32229 times.
Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager
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