Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance as well as the Management Information (MI) reporting and its value where Configuration Management is concerned.  Truly central to…

February 19-22, 2017 Las Vegas – Bellagio Hotel The world's #1 IT Service Management conference! Pink17's theme is Communicate. Connect. Change. The event will focus on how to successfully lead and manage people, processes and technology in today's ever changing IT and business landscapes. Some…

Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures?  Brazilians have a good reputation worldwide for managing IT services, however we all know that nothing is perfect or always black and white. In this book, Daniel Ramalho has…

Often referred to as 'must-have' or 'essential' in job adverts, the ITIL Foundation certificate can contribute to earning salaries of up to £60,000 and is currently a prerequisite of nearly 1,000 jobs in the UK alone. Pass the ITIL Foundation examination in just two days... (click here) With…

The latest revision to one of ITGP's bestselling titles; Selling Information Security to the Board, is now available to download. Persuading the board to invest in information security measures requires sales skills. Many information security professionals are scientific and technical specialists; and yet they need to get the message across to people…

To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended

Starting any project can't go without many questions asked. ISO 20000 is not an exception. One of the mandatory questions, and among the first ones to ask, is – “How much does it cost?” Management is the first one who would like to know the answer, so you have to be…

For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…

So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees.   As you embark on the Service Management journey you will introduce…

This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice questions. For each section you complete, you will receive: Your company's IT complexity score on those topics Recommended best…