Often referred to as 'must-have' or 'essential' in job adverts, the ITIL Foundation certificate can contribute to earning salaries of up to £60,000 and is currently a prerequisite of nearly 1,000 jobs in the UK alone.
Pass the ITIL Foundation examination in just two days... (click here)
With traditional ITIL Foundation courses taking up to three days to complete, many people are unable to find the time and budget to attend classroom courses. The ITIL Foundation (2 Day) course trims the fat, delivering the key facts on ITIL 2011 terminology, structure and concepts, and provides essential preparation for the EXIN exam which is included in the course fees.
This two-day course delivers the key facts on ITIL 2011 terminology, structure and concepts, and provides essential preparation for the included EXIN exam.
One recent student said;
"I needed ITIL Foundation to apply for my first IT job as a helpdesk support assistant. The course was intense but despite my IT background (virtually none), I am very pleased to report that I passed first time with 76%."
What will you learn?
- Understand service management as a practice
- Outline and purpose of the ITIL service lifecycle
- Key ITIL principles, models and definitions
- Awareness of selected processes, functions and roles
- Recommended technology and architecture
- The importance of ITIL competence and training
- Preparation and practice for the ITIL Foundation examination
There are no formal entry requirements.
Who should attend this course?
People who require a basic understanding of the ITIL framework and the ITIL Foundation qualification.
IT professionals working within an organisation that has adopted ITIL, and who need to be informed about and contribute to an ongoing service improvement programme.
The ITIL Foundation (2 Day) training course includes the ITIL Foundation examination, which is composed of 40 multiple-choice questions. The exam lasts 60 minutes and the pass mark is 65% (26/40 questions). Successful candidates are directly awarded their certificate by the examination institute, EXIN or PEOPLECERT.