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A brief history of ITIL and how it has developed over the last twenty years or so can be found by clicking here.   ITIL has evolved through three iterations or versions and the current version is referred to as ITIL v3, this is simply because…
229 words, last edited in the morning of 28th Jul 2010
This article is from What is ITIL? - Overview and has been viewed 40646 times.
Tags: What is ITIL,ITIL v2,ITIL v3,ITIL v3 Qualification Scheme
To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the download please click ITIL v3 Foundation Examination practice paper.…
58 words, last edited in the morning of 20th Jul 2010
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 19447 times.
Tags: ITIL v3,Foundation Examination Preparation,Free Download,ITIL v3 Foundation Examination,ITIL pdf
ITIL v3 free PDF download
The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure.   Although produced in 2008 it still remains relatively current and up to date.   Pages ten and eleven…
144 words, last edited in the afternoon of 19th Jul 2010
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 23077 times.
Tags: ITIL v3,Qualification Scheme,PDF download,ITIL pdf
ITIL v3 Core Books ITIL v3 Core Publications
The bedrock of ITIL v3 is comprised of five publications, which together are referred to as the ITIL Core books or publications. The five titles are: Service Strategy A view of ITIL that aligns business and IT so that each brings out…
353 words, last edited in the afternoon of 16th Jul 2010
This article is from ITIL Version 3 - Core Publication Structure and has been viewed 43309 times.
Tags: ITIL v3,ITIL Core Books,Service Strategy,Service Design,Service Transition,Service Operation,Continual Service Improvement
NB: This article has been archived, indicating it is either out of date or no longer relevant
To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the free ITIL download (PDF) please click the phrase: ITIL…
67 words, last edited in the morning of 13th Jul 2010
This article is from Archive - Archived Articles and has been viewed 25016 times.
Tags: ITIL v3,Foundation Sample Examination Paper,free download,ITIL download,ITIL PDF
ITIL v3 Qualification Scheme Explained
NB: This article has been archived, indicating it is either out of date or no longer relevant
The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF).   Although produced in 2008 it still remains relatively current and up to date.  …
129 words, last edited in the morning of 13th Jul 2010
This article is from Archive - Archived Articles and has been viewed 12301 times.
Tags: ITIL v3,Qualification Scheme,free download,itil download,ITIL PDF
ITIL v3 Software Endorsement Scheme
The ITIL v3 Software Endorsement Scheme permits consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL v3. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with…
990 words, last edited in the morning of 13th Jul 2010
This article is from Management Tools - Advice and Guidance and has been viewed 18871 times.
Tags: ITIL v3,Software Endorsement Scheme,software tools,mandatory assessment criteria
Hot on the heels of the announcement some timeago that the owners of ITIL, (Information Technology Infrastructure Library) the OGC (Office of Government Commerce) together with the TSO (The Stationary Office) are participating in a joint venture to introduce ITIL and Prince2 into China, they have…
239 words, last edited in the afternoon of 9th Jul 2010
This article is from Publications - Overview and has been viewed 10620 times.
Tags: ITIL v3,ITIL v3 books,Core Publication,Chinese Translation,Information Technology Infrastructure Library,Office of Government Commerce,The Stationary Office
Service Desk Software from Hornbill
Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes.   PRS for Music, the not-for-profit membership organisation that collects royalty fees from music users on behalf of writers and publishers, is extending its use of Hornbill's Supportworks ITSM Enterprise…
1003 words, last edited in the afternoon of 9th Jul 2010
This article is from Press Releases - ITIL and has been viewed 23240 times.
Tags: PRS for Music,shared service desk,ITIL adoption,Hornbill Supportworks,ITSM service management software,service desk software,service management software
The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has…
1190 words, last edited in the afternoon of 7th Jul 2010
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 13498 times.
Tags: ITIL v3,Certification Scheme,Exam Languages,ITIL v3 Foundation,IT Service Management,Intermediate Level,Service Lifecycle,Service Capability Streams,Expert Certificate,Master Qualification
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