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ITIL v3 Service Operation Book

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ITIL v3 Books Online: ITIL v3 Service Operation Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…
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328 words, last edited in the morning of 13th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 18453 times.
Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

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Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
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100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 13238 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization

Passing your ITIL Foundation Exam - 2nd Edition

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Passing your ITIL Foundation Exam - 2nd Edition
Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable…
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417 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11507 times.
Tags: Passing your ITIL Foundation Exam,2nd Edition

Passing Your ITIL Intermediate Exams

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Passing Your ITIL Intermediate Exams
Study Aid from the Official Publisher of ITIL   Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…
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427 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11823 times.
Tags: ITIL Intermediate Exams

ITIL - What are the Service Sourcing Considerations?

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ITIL Service Sourcing Considerations
Most organizations are general striving to be more effective and efficient, failure to do so can often result in its eventual demise or takeover. Considering Service Sourcing, whether to outsource, invest or simply sell the Service Management capability probably appears on most boardroom agendas over a trading period.  …
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331 words, last edited in the morning of 12th Nov 2010
This article is from Service Strategy - Service Generation and has been viewed 18543 times.
Tags: ITIL,Service Sourcing Considerations,Service Sourcing,Service Management

Forrester Total Economic Impact Report Highlights Value of Codeless IT Service Management

ITIL General
Value of Codeless IT Service Management highlighted by Forrester Total Economic Impact Report
EasyVista Solution Delivers More Than 270 Percent Return On Investment With Payback In Less Than 12 Months For Enterprises Looking To Replace Their Legacy Solutions   New York, NY, November 08, 2010: EasyVista Inc., a global leader in IT Service Management, today announced a report from…
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698 words, last edited in the morning of 10th Nov 2010
This article is from Press Releases - ITIL and has been viewed 14599 times.
Tags: Total Economic Impact,Codeless IT Service Management

ITIL Planning to Implement Service Management

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ITIL Planning to Implement Service Management
A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.
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536 words, last edited in the morning of 8th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12175 times.
Tags: ITIL,Planning to Implement Service Management,Hard Copy
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