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Free ITIL White Paper on Managing Digital Information Assets
The following FREE white paper utilizes ITIL service management best practices to explain the principles of providing services to business customers that are fit for purpose, stable and reliable.   The white paper explains the requirements that IT service providers and key points of contact with…
115 words, last edited in the morning of 7th Mar 2011
This article is from Whitepapers - Articles and has been viewed 9276 times.
Tags: ITIL,Managing Digital Information Assets,White Paper
PMG to Showcase Leading Enterprise Service Catalog At Pink Elephant IT Management Conference
Atlanta, Ga. - February 16, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in Pink Elephant's 15th Annual IT Management Conference and Exhibition. This educational event will be held in Las Vegas at the Bellagio February 20…
530 words, last edited in the afternoon of 4th Mar 2011
This article is from Press Releases - ITIL and has been viewed 11717 times.
Tags: PMG,Enterprise Service Catalog,Pink Elephant,IT Management Conference
ITIL) and cloud-based asset management capabilities
Utilizing IT Infrastructure (ITIL) and cloud-based asset management capabilities, Dell is deploying managed infrastructure services to support the six year IT outsourcing contract with TUI Travel. TUI Travel operates across one hundred and eighty countries, although initially Dell will offer services to UK, Germany, France, Spain, the Netherlands…
110 words, last edited in the afternoon of 4th Mar 2011
This article is from Press Releases - ITIL and has been viewed 13872 times.
Tags: Dell,ITIL,outsourcing contract,cloud-based asset management capabilities,TUI Travel
Specialist Qualifications BCS - an ITIL v3 Complementary Certification
The British Computer Society (BCS) have produced a series of courses that bridge the gap between ITIL version 2 and ITIL version 3 with regards the former 'Practitioner' courses and qualifications. The courses, grouped under the title of BCS Specialist Qualifications are listed as follows: …
300 words, last edited in the morning of 28th Feb 2011
This article is from ITIL V2 / V3 Qualifications - ITIL Complementary Qualifications and has been viewed 10853 times.
Tags: ITIL v3,Complementary Certification,BCS,Specialist Qualifications,British Computer Society
ITIL and Prince2 in the delivery of a replacement Service Desk function
The following case study outlines the utilisation of both ITIL and Prince2 in the delivery of a replacement Service Desk function.   In addition the study mentions the merits of using the Service 'V' model.   As one might expect (but in a lot…
112 words, last edited in the afternoon of 25th Feb 2011
This article is from Case Studies - Case Studies 1 and has been viewed 14361 times.
Tags: ITIL and Prince2,Case Study
ITIL version 2 and ITIL version 3 education
As the last of the ITIL version 2 Managers courses commence around the globe, ITILnews are being asked will the qualifications still be recognized by the industry going forward?   The simple answer is YES. ITIL version 3 is founded upon ITIL version 2, simply expanded…
200 words, last edited in the afternoon of 14th Feb 2011
This article is from ITIL Version 3 - Qualifications and has been viewed 12755 times.
Tags: ITIL version 3,ITIL version 2 Managers qualifications,ITIL version 2
ITIL Managing across the Lifecycle - MALC
On the 25th January 2011 ITILnews reported that the review of the ITIL core publications was currently in a second quality assurance phase, with the updated publications planned to be released in the second quarter of 2011.   Hot on the heels of the core publications,…
232 words, last edited in the afternoon of 6th Feb 2011
This article is from ITIL V3 Course Syllabus - Intermediate Capstone and has been viewed 7541 times.
Tags: ITIL V3,Managing across the Lifecycle,MALC,Formal Review
HERNDON, VA--(Marketwire - December 22, 2010) - Axios Systems, the world's largest independent provider of IT Service Management solutions, has been positioned in the 2010 "Magic Quadrant for the IT Service Desk" report published by global industry analyst firm Gartner, Inc.   The Magic Quadrant Report focuses on…
831 words, last edited in the morning of 4th Feb 2011
This article is from Management Tools - Advice and Guidance and has been viewed 12431 times.
Tags: Axios Systems,IT Service Desk,Magic Quadrant
ITIL v3 : Probably the best IT Service Management in the world
January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP).   Accenture will support a range…
95 words, last edited in the morning of 31th Jan 2011
This article is from ITIL News - Previously and has been viewed 11163 times.
Tags: ITIL v3,IT Service Management,ITIL orientated,incident management,problem management,7-step improvement process
Building an ITIL-based Service Management Department
Author: Malcom Fry Publisher: TSO (The Stationery Office) ITIL concentrates on describing IT Service Management processes, functions and roles but does not describe how to build a Department to run and manage those processes, leaving the question "How can I structure my organisation to…
325 words, last edited in the morning of 31th Jan 2011
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12135 times.
Tags: Building an ITIL-based Service Management Department,PDF download
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