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Using ITIL and Prince2 together - A Case Study

ITIL General
ITIL and Prince2 in the delivery of a replacement Service Desk function
The following case study outlines the utilisation of both ITIL and Prince2 in the delivery of a replacement Service Desk function.
 
In addition the study mentions the merits of using the Service 'V' model.
 
As one might expect (but in a lot of other cases not provided) the author has outlined the benefits as well as the negatives of using ITIL and Prince2 together.
 
To view the case study click here (140Kb PDF opens in a new window).
 
 
 
 
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Tags; ITIL and Prince2,Case Study
 
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