ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Service Operation Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…

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328 words, last edited in the morning of 13th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 20784 times.

Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010. APMG whom on behalf of the…

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100 words, last edited in the morning of 13th Nov 2010

This article is from ITIL News - Previously and has been viewed 14438 times.

Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization

Passing Your ITIL Intermediate Exams

Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…

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427 words, last edited in the morning of 12th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12969 times.

Tags: ITIL Intermediate Exams

ITIL V3 Foundation Handbook

Replaced by 2012 edition - click for link to new edition.

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42 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 16249 times.

Tags: ITIL v3 Foundation Handbook

Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO.

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282 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10206 times.

Tags: ITIL V3,Intermediate Capability Handbook

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA.

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287 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10801 times.

Tags: Service Offerings and Agreements,ITIL V3,Intermediate Capability Handbook

ITIL Planning to Implement Service Management

A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.

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536 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13476 times.

Tags: ITIL,Planning to Implement Service Management,Hard Copy

365 iT plc moves into IT Service Management with latest acquisition

Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed. With over 120…

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638 words, last edited in the afternoon of 2nd Nov 2010

This article is from Press Releases - ITIL and has been viewed 16403 times.

Tags: 365 iT,IT Service Management,latest acquisition

Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information

How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'. The answer is numerous times, but the saying is spot on. Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…

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350 words, last edited in the morning of 29th Oct 2010

This article is from Service Operation - Continual Service Improvement and has been viewed 15414 times.

Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy

ITILNews Newsletter October 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL). Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…

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567 words, last edited in the afternoon of 15th Oct 2010

This article is from Archive - Archived Articles and has been viewed 8908 times.

Tags: ITIL News,ITIL newsletter

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