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Capacity Management
Below are a series of questions that will assist with determining areas where Capacity Management may need to focus attention to improve its maturity. I would suggest that a marking scheme is established to so that it is possible to determine the following: …
1812 words, last edited in the afternoon of 29th Nov 2013
This article is from Service Design - Capacity Management and has been viewed 22076 times.
Tags: ITIL,Capacity Management,improve maturity
ITIL Availability Percentage in reality
Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…
604 words, last edited in the evening of 16th Dec 2010
This article is from Service Design - Availability Management and has been viewed 30168 times.
Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ
ITIL Availability Management
The interdependency today between business processes and IT operation is that if IT stops, the business stops. There is a growing demand from the business and its customers, for the availability of IT Services that are time and place independent. Customer loyalty can no longer be relied on, availability and…
797 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - Availability Management and has been viewed 22600 times.
Tags: Availability Management , ITIL Availability Management, Service Level Management
Supplier Management from an ITIL perspective
Supplier Management plays a key role in Service Management.  It manages Suppliers, typically third party, although some can be internal suppliers, and services they provide to the client.  The aim is to ensure quality, consistency and value for money, in other words, at the right price.  …
481 words, last edited in the afternoon of 10th May 2010
This article is from Service Design - Supplier Management and has been viewed 54062 times.
Tags: Supplier Management,ITIL perspective,Service Management,third party,internal suppliers,Supplier Strategy,Service Strategy,Supplier and Contract Database,Configuration Management System
Service Level and Supplier Manager Relationship
Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The…
697 words, last edited in the morning of 26th Apr 2010
This article is from Service Design - Supplier Management and has been viewed 31123 times.
Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager
IT Service Continuity Management
Organisations are now nearly always dependent on IT services in order to support their business practices and to provide goods and services to their customers. This increased dependency on IT means that services need to be protected from extended unavailability. This is where IT Service Continuity Management (ITSCM) fits in. It…
2090 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - IT Service Continuity Management and has been viewed 36531 times.
Tags: IT Service, Continuity Management, ITSCM, Business Continuity, Business Continuity Management, Business Continuity Management Initiation, Business Impact Analysis, Risk Assessment, Cold Standby,Warm Standby, Hot Standby, Continuous Service Improvement Programme, benefits of ITSCM
ITIL - Information Security for SMEs - Your Assist
Discussions on appropriate Information Security for SME's There is increasing pressure building from legislation (for example Data Protection in the UK/EU) and industry Regulations (for example Payment Card Industry - Data Security Standard abbreviated as PCI-DSS) to affect Small and Medium Enterprises (SME's) that previously only really…
689 words, last edited in the morning of 9th Aug 2010
This article is from Service Design - Information Security Management and has been viewed 14083 times.
Tags: Information Security,Data Protection,Payment Card Industry,Data Security Standard,PCI-DSS,Information Security Management
Information Security Management - an ITIL version
Information Security Management in this digital age plays a key role in Service Management.  It must align itself with IT Security and Business Security in order to ensure that information security across the organisation is controlled and managed.   The Information Security Management process includes: …
354 words, last edited in the afternoon of 10th May 2010
This article is from Service Design - Information Security Management and has been viewed 22489 times.
Tags: Information Security Management,ITIL perspective,Service Management,IT Security,Business Security,Information Security Management System,ISMS,ISO 27001

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...