GWI Software Canada (April 08), releases of c.Support Version 7.0 with two editions, c.Support 7.0 Service Desk Edition and c.Support 7.0 Incident Management Edition, to address the needs of support centers of differing sizes and needs, allowing different feature set combinations. Customers are able to purchase a solution for…

Mapping of ITIL V3 with COBIT® 4.1 is planned to be be published on the ISACA website before the end of the first quarter of 2008. www.isaca.org/cobitmapping , as soon as we know we will let you know.   ISACA has a membership of 65,000 worldwide,…

Jan 08   En Pointe Technologies has begun investing in ITIL and is developing talent in its services organization as it prepares for growth of its managed service capacity. For more information visit http://www.enpointe.com.  

Jan 2008    Tata Motors is currently hot on the news wires with the potential purchase of the prestigious Jaguar Cars and Land Rover from Ford Motor Company. Tata Motors looking to increase its service quality and availability have bought BMC Business Service Management…

The preamble and build-up to the launch of ITIL Version 3 promised much but has it lived up to those promises six months after the launch in the middle of 2007 ?   In this article ITILnews.com attempts to objectively outline some of the observations following the release of…

Integration Technologies Group- ITG (USA) announces its flagship product Centre Version 4.6.3 has successfully met the minimum functional criteria for ITIL processes and has been awarded the PinkVerify Service Support certification designating the software as ITIL compatible. For more information, visit www.itgonline.com

Fujitsu Siemens - Announces the introduction of a complete services package for its BladeFrame system. The Solution Contract Blade Frame services package includes remote support as well as scheduled maintenance for the system and virtualization software based on the ITIL. For more information, visit: http://www.fujitsu-siemens.com/

LiveTime Software announces it is partnering with Harlock Srl, based in Milan Italy.   Harlock will be a reseller for the ITIL compliant Web 2.0 Service Management software.   For more information, visit: www.livetime.com and www.harlock.biz

The Art of Service (Australia) - Receives accreditation from EXIN for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the ITIL Capacity, Availability and IT Service Continuity Management processes.

CheckFree (USA) - Steve Olsen, Executive VP and Chief Operating Officer, with a budget of $305 million and an IT team of approximately 1000, announces one of the current top initiatives is the implementation of ITIL processes combined with the consolidation of thirteen data centers into three.