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Fox IT partners with VMware to take ITIL IT Service Management (ITSM) into the cloud
Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.   ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM…
408 words, last edited in the morning of 9th May 2011
This article is from ITIL News - Previously and has been viewed 10061 times.
Tags: IT Service Management, ITSM, cloud solutions, Consumer Management, Portfolio Management, Zone Management, Private Operations Management, Public Operations Management
ITIL supports Mobile Telecoms Outsourcing deal
March 2011 - UK Telecommunications sector: The 2010 merger of 'Orange' and 'T-Mobile' that resulted in the companies being re-branded as 'Everything, Everywhere' is outsourcing its IT to 'T-Systems' in a seven year contract that has been speculated to be worth an estimated £700m.   The…
82 words, last edited in the afternoon of 25th Mar 2011
This article is from ITIL News - Previously and has been viewed 9695 times.
Tags: ITIL,Mobile Telecoms,Outsourcing deal,ITIL support processes
ITIL and Cloud Computing by Sumit Kumar Jha
by Sumit Kumar Jha   Abstract   Cloud Computing is the buzzword in IT industry today. Whether it be a service provider or a customer organization, everyone is looking forward to embrace cloud computing and benefit from it. But a common concern…
2510 words, last edited in the morning of 24th Mar 2011
This article is from ITIL News - Previously and has been viewed 52815 times.
Tags: ITIL,Cloud Computing,Sumit Kumar Jha,ITSM tools,ITIL framework
ITIL v3 : Probably the best IT Service Management in the world
January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP).   Accenture will support a range…
95 words, last edited in the morning of 31th Jan 2011
This article is from ITIL News - Previously and has been viewed 10918 times.
Tags: ITIL v3,IT Service Management,ITIL orientated,incident management,problem management,7-step improvement process
ITIL v3 Refinements - Update on progress
The owners of ITIL, Office of Government Commerce (OGC) in the UK have stated that a public review of the updated ITIL V3 core publications has been very positive.   Currently a second public quality assurance review is being undertaken, after which the authors will refine…
84 words, last edited in the afternoon of 25th Jan 2011
This article is from ITIL News - Previously and has been viewed 8961 times.
Tags: ITIL v3,core publications
How To Avoid This Tragedy In Your Organization: ITSM Project Failure in Five Acts
Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 14762 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization
British Petroleum (BP) International have signed a five year $400 million outsourcing services agreement with Hewlett-Packard (HP).   HP will be utilizing services that are aligned to ITIL v3 to support BP. It is envisaged that BP will benefit from improved information management by aligning information…
115 words, last edited in the morning of 4th Jan 2011
This article is from ITIL News - Previously and has been viewed 10726 times.
Tags: BP,outsource,Hewlett-Packard,ITIL v3
Axios Software selected for ITIL IT Service Management
12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk
48 words, last edited in the morning of 21th Dec 2010
This article is from ITIL News - Previously and has been viewed 9096 times.
Tags: ITIL,IT Service Management,Axios Systems
IT Optimiser - 7 Simple Rules for Designing a Process
When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes.  But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…
1398 words, last edited in the morning of 29th Nov 2010
This article is from ITIL News - Previously and has been viewed 13656 times.
Tags: 7 Simple Rules,Designing a Process,IT Service Management
Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 12693 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
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Keep up-to-date with ITIL news. Low volume to-the-point bulletins...