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ITIL v3 : Probably the best IT Service Management in the world
January 2011: Carlsberg, the producer of about 40 billion bottles of beer per year, have awarded a five year ITIL orientated contract to Accenture to deliver application services to the European operations, in support of the "Business Standardisation Programme" (BSP).   Accenture will support a range…
95 words, last edited in the morning of 31th Jan 2011
This article is from ITIL News - Previously and has been viewed 8230 times.
Tags: ITIL v3,IT Service Management,ITIL orientated,incident management,problem management,7-step improvement process
ITIL v3 Refinements - Update on progress
The owners of ITIL, Office of Government Commerce (OGC) in the UK have stated that a public review of the updated ITIL V3 core publications has been very positive.   Currently a second public quality assurance review is being undertaken, after which the authors will refine…
84 words, last edited in the afternoon of 25th Jan 2011
This article is from ITIL News - Previously and has been viewed 7425 times.
Tags: ITIL v3,core publications
How To Avoid This Tragedy In Your Organization: ITSM Project Failure in Five Acts
Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 12111 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization
British Petroleum (BP) International have signed a five year $400 million outsourcing services agreement with Hewlett-Packard (HP).   HP will be utilizing services that are aligned to ITIL v3 to support BP. It is envisaged that BP will benefit from improved information management by aligning information…
115 words, last edited in the morning of 4th Jan 2011
This article is from ITIL News - Previously and has been viewed 8701 times.
Tags: BP,outsource,Hewlett-Packard,ITIL v3
Axios Software selected for ITIL IT Service Management
12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk
48 words, last edited in the morning of 21th Dec 2010
This article is from ITIL News - Previously and has been viewed 7603 times.
Tags: ITIL,IT Service Management,Axios Systems
IT Optimiser - 7 Simple Rules for Designing a Process
When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes.  But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…
1398 words, last edited in the morning of 29th Nov 2010
This article is from ITIL News - Previously and has been viewed 10144 times.
Tags: 7 Simple Rules,Designing a Process,IT Service Management
Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 10938 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
Fujitsu have won a three year contract with Verve Energy, an electricity generation company in Western Australia, to implement a series of ITIL processes and provide an IT Service Desk.   The ITIL processes include Incident management, Problem management and Change management. The Service Desk will…
71 words, last edited in the afternoon of 8th Oct 2010
This article is from ITIL News - Previously and has been viewed 8605 times.
Tags: Fujitsu,Verve Energy,ITIL contract,IT Service Desk
If you have been tasked with the production of a Business Case to support the proposed introduction of ITIL into an organization then ITILnews may be able to offer some assistance.   On the ITILnews.com website stored under the left-hand menu heading entitled 'What is ITIL?'…
118 words, last edited in the morning of 24th Sep 2010
This article is from ITIL News - Previously and has been viewed 13341 times.
Tags: ITIL,Business Case
ITIL v3 Endorsed by NASA
The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage.   Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business.   Linda Cureton,…
255 words, last edited in the morning of 22th Aug 2010
This article is from ITIL News - Previously and has been viewed 9568 times.
Tags: ITIL v3,ITIL v3 framework,Endorsed by NASA
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...