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In April 2009, Baseline Magazine showcased the savings delivered by PMG's Service Catalog. In the article, Tim Donohue of TTX, describes the selection and rollout of PMG's service delivery system for TTX. The results included a more efficient service delivery process, a 50% reduction in the service desk staff and the elimination of many of the ticket-taking activities performed by the help desk personnel.You may also be interested in this article: Austrian Broadcasting company uses ITSM software to monitor transmitters at nearly 450 sites nationw
Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider
Atlanta, Ga. - August 26, 2009 - PMG.net Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite of the economic downturn.
Bucking the recession, customers seeking ways to reduce costs and increase efficiencies have found success with PMG's Service Catalog Suite, a powerful software solution that combines the best features of e-commerce, Enterprise Application Integration (EAI), and Business Process Management (BPM).
"PMG is helping companies control costs in a difficult economy by streamlining and simplifying service delivery," said Joe LeCompte, a PMG principal. "The ROI from implementing PMG's IT Service Catalog is achieved very quickly, and as a result, customers are spreading the word."
In April 2009, Baseline Magazine showcased the savings delivered by PMG's Service Catalog. In the article, Tim Donohue of TTX, describes the selection and rollout of PMG's service delivery system for TTX. The results included a more efficient service delivery process, a 50% reduction in the service desk staff and the elimination of many of the ticket-taking activities performed by the help desk personnel.
Other PMG customers have also seen exceptional business process improvements. A healthcare company reduced the Mean-Time-To-Fulfillment (MTTF) for employee onboarding requests from 60 days to less than 6 days, while reducing the labor hours to compete each request by 60%, saving more than $1 million annually.
The first six months of 2009 also included three new alliance partnerships with Micromation, Inc in Canada, Middle East Turnkey Solutions in Kuwait and IT Prophets in the United States. PMG is working closely with these partners to extend its global coverage of the service catalog market.
PMG offers the most comprehensive, yet flexible and easy to use multi-lingual service portfolio management solution available. In fact, some of PMG's 2009 projects have resulted from companies who needed to rescue a troubled service catalog initiative that involved other vendors.
PMG's service request and fulfillment suite leverage's PMG's deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:
- PMG iRequest: an e-Commerce online catalog and request system
- PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
- PMG iCollaborate: a content management and collaboration engine
PMG's built-in connectors provide out-of-the-box integrations with Microsoft SharePoint, Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, SAP and numerous others. To learn more visit pmg.net.
PMG is the technology leader in the rapidly growing market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG's Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.
PMG.net and PMG Service Catalog are registered trademarks or trademarks of PMG.net. All other trademarks, brand names, or product names listed above belong to their respective holders.
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