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  • 61% believe having staff trained in ITIL gave businesses a competitive edge.

  • 66% not ready to implement ITIL V3 although did plan to implement in the future.

  • 17% had set timescales for implementing ITIL Version 3.
 
Obstacles to implementation include lack of understanding of the benefits by company managers, lack of training time and support.
 
 
 
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Tags; competitive edge, implement ITIL V3, implementing ITIL Version 3
 
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