74% believe better prioritization of IT spending based on business needs to be a critical IT management goal primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment of business-side demand
U.S. IT executives more likely to be dissatisfied with their organizations' performance in improving service to end users, controlling costs, and other goals than their counterparts overseas
53% claim biggest barrier to improved alignment is shortfalls in staff skills
40% in UK and Germany see skills as the primary obstacle, while 37% indicate inadequate technology integration
67% indicate the number one success factor in IT-business alignment is standardization of policies and procedures
Australian and Japanese respondents specifically cite best practices frameworks such as ITIL as the top reason why they have been able to achieve their goals, even though only 55% of them have adopted, or are planning to adopt, ITIL in the next 12 months as opposed to 71% of respondents in the UK and Germany and 50% in the U.S
UK and Germany respondents are significantly more likely than those in other regions to report their companies have deployed a configuration management database (CMDB)
An executive summary of the survey results is available at http://ca.com/files/WhitePapers/ca_cio2c io_v2exec_summary.pdf.
Be the first to leave a comment about the above article...
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com
Keeping up-to-date with ITIL...