Keep up-to-date with ITIL news. Low volume to-the-point bulletins...

(Nov 07)

  • 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal

  • primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment of business-side demand

  • U.S. IT executives more likely to be dissatisfied with their organizations' performance in improving service to end users, controlling costs, and other goals than their counterparts overseas

  • 53% claim biggest barrier to improved alignment is shortfalls in staff skills

  • 40% in UK and Germany see skills as the primary obstacle, while 37% indicate inadequate technology integration

  • 67% indicate the number one success factor in IT-business alignment is standardization of policies and procedures

  • Australian and Japanese respondents specifically cite best practices frameworks such as ITIL as the top reason why they have been able to achieve their goals, even though only 55% of them have adopted, or are planning to adopt, ITIL in the next 12 months as opposed to 71% of respondents in the UK and Germany and 50% in the U.S

  • UK and Germany respondents are significantly more likely than those in other regions to report their companies have deployed a configuration management database (CMDB)


    An executive summary of the survey results is available at http://ca.com/files/WhitePapers/ca_cio2c io_v2exec_summary.pdf.

       
  •  
     
    Be the first to leave a comment about the above article...

    Please submit any comments you have about this article.

    Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

    You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

    NB: We respond personally to every post, if it calls for it.

    If you prefer to respond without posting your comment please use our contact form.


    Click the REVIEW button below to preview your comments.

     
    Tags; better prioritization, IT spending, management goal, primary drivers, low ROI, business-side demand, IT executives, improving service, controlling costs, improved alignment, primary obstacle, inadequate technology
     
    This article has been viewed 12679 times.
    NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

    Keeping up-to-date with ITIL...

    Keep up-to-date with ITIL news. Low volume to-the-point bulletins...

    Find ITIL Jobs