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Matthew Loxton Knowledge Management
Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis…
1168 words, last edited in the morning of 8th Jul 2010
This article is from Service Transition - Knowledge Management and has been viewed 13592 times.
Tags: Knowledge Management,ITIL v3,Quality Management,ITIL deployment
Knowledge Management from an ITIL perspective
The primary role of Knowledge Management is to improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available throughout the Service Lifecycle.   In order to achieve this, effective sharing of knowledge in most scenarios requires the development and ongoing…
414 words, last edited in the afternoon of 10th May 2010
This article is from Service Transition - Knowledge Management and has been viewed 55241 times.
Tags: Knowledge Management,ITIL perspective,Service Lifecycle,Configuration Management System,Configuration Management Database,Service Knowledge Management System,SKMS
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