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Service Portfolio Management
A Service Portfolio describes the services of a provider (internal, outsourced etc) in terms of value to the business.   It is an ever changing method used to manage investments in Service Management across the organization, in terms of financial values.  Service Portfolio Management (SPM) enables…
338 words, last edited in the afternoon of 10th May 2010
This article is from Service Strategy - Service Portfolio Management and has been viewed 30995 times.
Tags: Service Portfolio Management,ITIL perspective,Service Portfolio,Service Management,SPM,Service Catalogue
ITIL V3 Service Portfolio and Lifecycle
Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is…
465 words, last edited in the afternoon of 16th Apr 2010
This article is from Service Strategy - Service Portfolio Management and has been viewed 45509 times.
Tags: ITIL V3,Service Portfolio and Lifecycle,ITIL Service Design,Service Portfolio
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