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Energy Saving
The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company.   The current hot topic is global warming and the need for everyone to actively reduce…
894 words, last edited in the morning of 30th May 2010
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 8692 times.
Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman
ITIL Service Desk Incident Problem Management Cont
The ITIL Service Desk provides the focal point of communication for both the IT external customer community as well as those internal customers within the IT department. The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the…
336 words, last edited in the afternoon of 10th Mar 2009
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 27058 times.
Tags: ITIL Incident, Problem Management, Continuous Improvements,ITIL Service Desk
ITIL Continuous Improvements Process Owners Change
Throughout ITIL regardless of what version one references, there is always the mention of continuous improvements or sometimes referred to as the 'Act' in the 'Plan-Do-Check-Act' approach provided by the Deming cycle.   The introduction of ITIL into any organization is not prescriptive and consequently is…
208 words, last edited in the morning of 9th Mar 2009
This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 18237 times.
Tags: ITIL, Process Owners, Continuous Improvements, Deming cycle, ITIL process, ITIL Change Management
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