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ITIL Change Management: Business Information Requirements

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ITIL in Practice
Business Information Requirements of ITIL Change Management
The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community.  Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…
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837 words, last edited in the afternoon of 16th Nov 2010
This article is from Service Transition - Change Management and has been viewed 22208 times.
Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report

ITIL v3 Service Operation Book

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ITIL v3 Books Online: ITIL v3 Service Operation Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…
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328 words, last edited in the morning of 13th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 18986 times.
Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

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Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
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100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 13406 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization

ITIL Planning to Implement Service Management

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ITIL Planning to Implement Service Management
A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.
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536 words, last edited in the morning of 8th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12366 times.
Tags: ITIL,Planning to Implement Service Management,Hard Copy

365 iT plc moves into IT Service Management with latest acquisition

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365 IT plc
Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed.   With over 120…
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638 words, last edited in the afternoon of 2nd Nov 2010
This article is from Press Releases - ITIL and has been viewed 15035 times.
Tags: 365 iT,IT Service Management,latest acquisition

Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information

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ITIL Foundation
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ITIL Manager
Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information
How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'.  The answer is numerous times, but the saying is spot on.   Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…
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350 words, last edited in the morning of 29th Oct 2010
This article is from Service Operation - Continual Service Improvement and has been viewed 14165 times.
Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy

ITILNews Newsletter October 2010

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NB: This article has been archived, indicating it is either out of date or no longer relevant
Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL).   Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…
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567 words, last edited in the afternoon of 15th Oct 2010
This article is from Archive - Archived Articles and has been viewed 7915 times.
Tags: ITIL News,ITIL newsletter
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