ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO.

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282 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 7339 times.

Tags: ITIL V3,Intermediate Capability Handbook

Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA.

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287 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 7965 times.

Tags: Service Offerings and Agreements,ITIL V3,Intermediate Capability Handbook

ITIL Planning to Implement Service Management

A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.

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536 words, last edited in the morning of 8th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9473 times.

Tags: ITIL,Planning to Implement Service Management,Hard Copy

365 iT plc moves into IT Service Management with latest acquisition

Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed. With over 120…

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638 words, last edited in the afternoon of 2nd Nov 2010

This article is from Press Releases - ITIL and has been viewed 11099 times.

Tags: 365 iT,IT Service Management,latest acquisition

Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information

How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'. The answer is numerous times, but the saying is spot on. Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…

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350 words, last edited in the morning of 29th Oct 2010

This article is from Service Operation - Continual Service Improvement and has been viewed 12227 times.

Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy

ITILNews Newsletter October 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL). Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…

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567 words, last edited in the afternoon of 15th Oct 2010

This article is from Archive - Archived Articles and has been viewed 6341 times.

Tags: ITIL News,ITIL newsletter

itSMF Professional Development Days Taking Care of Business

The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events…

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320 words, last edited in the morning of 8th Oct 2010

This article is from Events and Webinars - Past Events and has been viewed 7834 times.

Tags: itSMF Canada,Professional Development Days,Taking Care of Business

ITIL v3 - London Metropolitan Police Service implement by end of 2010

UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010. The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…

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207 words, last edited in the morning of 24th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 9060 times.

Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information

ITIL Lifecycle Process Model

The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play. To view the ITIL Lifecycle Process Model click here (opens in a new window).

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59 words, last edited in the morning of 20th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 14037 times.

Tags: ITIL Lifecycle Process Model,ITIL Core publications

ITIL Change Management Process, Roles and Responsibilities

The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…

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155 words, last edited in the morning of 20th Sep 2010

This article is from Service Transition - Change Management and has been viewed 142800 times.

Tags: ITIL,Change Management Process,Roles and Responsibilities

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