Keep up-to-date with ITIL news. Low volume to-the-point bulletins...

ITIL Examination Institutes Links

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials.   The ITIL Examination Institutes are:   This…
read article
68 words, last edited in the afternoon of 16th May 2008
This article is from Links - ITIL Examination Institutes and has been viewed 8350 times.
Tags: ITIL Examination Institutes, Examination Institutes, ITIL qualifications, ITIL qualifications Board, Accredited Training Organizations, Accredited Trainers, Accredited materials

Consider OLAs as well as SLAs

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL in Practice
Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
read article
364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 48478 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement

PATCH MANAGEMENT: CHANGE, CONFIGURATION AND RELEASE OR SOMETHING MORE?

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL in Practice
Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
read article
139 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 36869 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets

ITIL V3 Course Structure and Qualifications

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL V3 course table
The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. …
read article
1261 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 15868 times.
Tags: ITIL V3, ITIL v3 Courses, qualifications Board, Qualification Scheme, Bridging Qualifications,Structure and Qualifications

All these articles are marked with the Practitioner icon - ITIL Practitioner

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Practitioner icon checked.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...