ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

What is Service Reporting from an ITIL perspective?

The Service Reporting process reports on the results achieved both operationally and strategically. It also reports on any developments related to Service Level Agreements such as hitting various targets, like availability. Its purpose is to provide information to both IT and the business in order…

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312 words, last edited in the afternoon of 10th May 2010

This article is from Continual Service Improvement - Service Reporting and has been viewed 70681 times.

Tags: Service Reporting,ITIL v3,ITIL perspective,Service Level Agreements,reporting framework policy,Service Design

What is Supplier Management from an ITIL perspective?

Supplier Management plays a key role in Service Management. It manages Suppliers, typically third party, although some can be internal suppliers, and services they provide to the client. The aim is to ensure quality, consistency and value for money, in other words, at the right price. …

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481 words, last edited in the afternoon of 10th May 2010

This article is from Service Design - Supplier Management and has been viewed 65900 times.

Tags: Supplier Management,ITIL perspective,Service Management,third party,internal suppliers,Supplier Strategy,Service Strategy,Supplier and Contract Database,Configuration Management System

What is Information Security Management from an ITIL perspective?

Information Security Management in this digital age plays a key role in Service Management. It must align itself with IT Security and Business Security in order to ensure that information security across the organisation is controlled and managed. The Information Security Management process includes: …

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354 words, last edited in the afternoon of 10th May 2010

This article is from Service Design - Information Security Management and has been viewed 30441 times.

Tags: Information Security Management,ITIL perspective,Service Management,IT Security,Business Security,Information Security Management System,ISMS,ISO 27001

What is Request Fulfilment from an ITIL perspective?

As ITIL has evolved over the years it has become apparent that certain activities that are undertaken do not benefit from following the well documented ITIL Change Management process every time. In fact if this was the case then ITIL would simply be dismissed as bureaucratic.…

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202 words, last edited in the afternoon of 10th May 2010

This article is from Service Operation - Request Fulfillment and has been viewed 53099 times.

Tags: ITIL v3,Request Fulfillment,What is Request Fulfilment,ITIL perspective,ITIL Change Management

ITIL v3 Event Management and the Service Desk

The ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The process responsible for managing Events throughout their lifecycle. …

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166 words, last edited in the afternoon of 10th May 2010

This article is from Service Operation - Event Management and has been viewed 24628 times.

Tags: ITIL v3,Event Management,Service Desk,Configuration Item

ICCM is Named 'Cool Vendor' by Leading Industry Analysts

Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…

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823 words, last edited in the evening of 4th May 2010

This article is from Press Releases - ITIL and has been viewed 16737 times.

Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts

ITIL V3 - Service Level and Supplier Management

Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue. The…

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697 words, last edited in the morning of 26th Apr 2010

This article is from Service Design - Supplier Management and has been viewed 36596 times.

Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager

ITIL Lite: A Road Map to Full or Partial ITIL Implementation

Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL v3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL…

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166 words, last edited in the morning of 19th Apr 2010

This article is from Publications - Overview and has been viewed 20336 times.

Tags: ITIL Lite,Road Map,Full or Partial,ITIL Implementation,improve key processes,ITIL V3

ITIL V3 Service Portfolio and Lifecycle

Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is…

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465 words, last edited in the afternoon of 16th Apr 2010

This article is from Service Strategy - Service Portfolio Management and has been viewed 72194 times.

Tags: ITIL V3,Service Portfolio and Lifecycle,ITIL Service Design,Service Portfolio

ITIL v3 Business Service Catalogue

The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…

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126 words, last edited in the morning of 12th Apr 2010

This article is from Service Design - Service Catalogue Management and has been viewed 27024 times.

Tags: ITIL v3,ITIL version 3,Business Service Catalogue

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