Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers. All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
321 words, last edited in the afternoon of 14th May 2010
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Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items