ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL PDF download ITIL v3 Intro Overview

A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…

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134 words, last edited in the morning of 20th Nov 2007

This article is from Free Downloads - ITIL PDF and has been viewed 130010 times.

Tags: ITIL download,ITIL v3,Intro Overview,free download,IT Service Management

ITIL V3 Course Structure and Qualifications

The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. …

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1261 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 16725 times.

Tags: ITIL V3, ITIL v3 Courses, qualifications Board, Qualification Scheme, Bridging Qualifications,Structure and Qualifications

ITIL V3 Course Quick Reference Guide

The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated 'credit' scheme recognising the value of ITIL V1 and ITIL V2 qualifications. Details regarding the ITIL V3 courses can be found by clicking here. ITIL Qualifications…

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148 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 30693 times.

Tags: ITIL V3,ITIL V3 Courses, qualifications Board, qualifications scheme, ITIL Bridging Qualifications, ITIL v3 Qualifications Board, ITIL V3 Qualifications scheme

ITIL Examinations go Multi-Choice

The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…

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140 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 10607 times.

Tags: ITIL Examinations, Multi-Choice, ITIL v3 Courses, multiple choice

ITIL V3 New Course!

Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course. If you have sat the new ITIL V3…

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79 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 10323 times.

Tags: ITIL v2, new course, Foundation course, ITIL V2

ITIL Change Management - The Missing Link

An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…

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1350 words, last edited in the evening of 1st Apr 2007

This article is from Service Transition - Change Management and has been viewed 19937 times.

Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA

ITIL helps Asian companies keep pace with growth

by Sumner Lemon (CIO.co.uk) Asian companies are looking to ITIL to keep pace with rapid growth Rapid economic growth and the need for compliance with government regulations are driving adoption of IT Infrastructure Library (ITIL) for services management in Asia, according to…

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320 words, last edited in the evening of 26th Mar 2007

This article is from ITIL News - Previously and has been viewed 16074 times.

Tags: Asian companies,keep pace

ITIL Configuration Management and Home-Workers

Cost pressures combined with the commercial real estate prices and the off-shoring of specific job functions has contributed to the increase in the number of premises available for lease or purchase in most city centres and highways. What has changed? The Fortune 500 in…

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656 words, last edited in the morning of 26th Mar 2007

This article is from Service Transition - Service Asset & Configuration Management and has been viewed 10477 times.

Tags: ITIL,Configuration Management,Home-Workers,Configuration Management,Data Base,CMDB,configuration item,requests for change,ITIL disciplines

An ITIL Managers real life experience

Author: Colin Mayers The information contained in this section is based around what I have found, the observations and conclusions are based primarily around the operational requirements in order to get things done, to achieve a good working solution. To that end I have produced both thoughts…

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2284 words, last edited in the evening of 23th Mar 2007

This article is from Case Studies - Case Studies 1 and has been viewed 20349 times.

Tags: ITIL Managers,real life

ISO / IEC20000 Introduction

ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for: Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the…

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411 words, last edited in the morning of 9th Mar 2007

This article is from ISO20000 - Introduction and has been viewed 21845 times.

Tags: ISO20000,ISO20000 standard,Information Technology Infrastructure Library,ITIL,ITIL Service Management

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