ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL Outsourcing Experience

At the time of the case study below I was a permanent employee of the Financial Services Company, hence the references to we (meaning IS Operations). Financial Services Company - Potential Outsource of IT Operations A) Scene It was the early…

read article

1323 words, last edited in the morning of 13th Jan 2009

This article is from Case Studies - Case Studies 1 and has been viewed 11509 times.

Tags: ITIL,Outsourcing Experience,SLA,ITIL purist

ISO/IEC 20000 Certification

In excess of two hundred organizations around the globe have followed the route to becoming ISO 20000 certified. This article attempts to trace out the steps that an organization may expect to follow in an attempt to become ISO/IEC 20000 certified. Baseline Current Capabilities …

read article

968 words, last edited in the morning of 12th Jan 2009

This article is from ISO20000 - Archived News and has been viewed 13383 times.

Tags: ISO/IEC,20000 Certification,ISO 20000 certified,ISO/IEC 20000 accredited

ITIL Service Desk - Survey

A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has…

read article

146 words, last edited in the morning of 8th Dec 2008

This article is from ITIL News - Surveys and has been viewed 14112 times.

Tags: ITIL Service Desk, Survey, Service Desk Institute, service desk managers, ITIL standards, Service Desk, Help Desk

ITIL V3 Intermediate Courses - Service Capability

Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses. The new ITILV3 courses have been grouped accordingly: Planning, Protection and Optimisation Service Offerings and Agreement Release,…

read article

313 words, last edited in the afternoon of 17th Nov 2008

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 10006 times.

Tags: ITIL V3, Intermediate Courses, Service Capability, ITIL V3, Protection and Optimisation, Service Offerings, Agreement Release, Control and Validation, Operational Support

ISO/IEC 20000 - Shalls and Shoulds

The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation. …

read article

432 words, last edited in the morning of 18th Aug 2008

This article is from ISO20000 - Archived News and has been viewed 17927 times.

Tags: ISO/IEC 20000,Data Centre Effectiveness,ITIL Version 3,ITIL V2,ITIL processes,ITIL Version 3 qualifications

ITIL Translated Glossary of Terms

ITIL Glossary – Translations available for free download... The ITIL glossary has been translated into several languages and are available to download for free by clicking on the following link and once agreeing to the terms and conditions they can be downloaded; …

read article

85 words, last edited in the morning of 18th Aug 2008

This article is from Publications - Overview and has been viewed 13903 times.

Tags: Translated Glossary of Terms, ITIL,free download,ITIL Glossary

The London Ambulance Service and implementing ITIL

Background The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…

read article

3924 words, last edited in the afternoon of 29th Jul 2008

This article is from Case Studies - Case Studies 1 and has been viewed 45180 times.

Tags: London Ambulance Service,implementing ITIL,Service Desk,Service Management,ITIL Foundation,ITIL processes,ITIL v3,ITIL Process Manager,ITIL

ITIL V3 Core Publications Updates

Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below: (All links below are from http://www.best-management-practice .com) …

read article

146 words, last edited in the evening of 22th Jul 2008

This article is from ITIL Version 3 - Core Publication Structure and has been viewed 14667 times.

Tags: ITIL V3,Core Publications,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,OGC Publications,Change Log

EDS, BMC and ITIL - AsiaPac

EDS (Electronic Data Systems) Asia Pac, hot on the heels of it's agreed takeover by HP (Hewlett Packard) in May for around US$14bn, has announced that it is to standardize on BMC's Atrium Configuration Management Database (CMDB) based on ITIL, to assist with managing and monitoring people, processes…

read article

54 words, last edited in the evening of 22th Jul 2008

This article is from ITIL News - Previously and has been viewed 11209 times.

Tags: Electronic Data Systems,EDS,BMC,ITIL,AsiaPac,Configuration Management Database,managing and monitoring people

Experience of becoming the MSc in Service Management

By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known…

read article

1300 words, last edited in the evening of 11th Jul 2008

This article is from Qualifications - Qualifications Overview and has been viewed 25677 times.

Tags: Experience,MSc in Service Management,IT Service Management,ITIL foundation,ITSM managers course

Advertise here

You can advertise here from as little as $US10 per week.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

**All these articles are marked with the General icon** -

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the General icon checked.

Keeping up-to-date with ITIL...