Unfortunately unless you are over approximately 6 years old Santa Claus does not exist. The same is true for an ITIL compliant toolset that does not exist either (regardless of age!). Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa…
367 words, last edited in the morning of 22th Dec 2010
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Tags: ITIL, Compliant toolsets, Santa Claus, Office of Government and Commerce, Service Management