ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL Availability Percentage - What the percentages really mean

Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…

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604 words, last edited in the evening of 16th Dec 2010

This article is from Service Design - Availability Management and has been viewed 27234 times.

Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ

ITIL - Incident Management: - A Question Answered

One of the ITILnews community have sent in the following question: "When monitoring both the components and services, duplicate events can potentially be generated for the same fault - one for the component and one for the service. What is the best practice approach to…

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304 words, last edited in the morning of 13th Dec 2010

This article is from Service Operation - Incident Management and has been viewed 30722 times.

Tags: ITIL,Incident Management

ITIL Service Validation and Testing: A Question Answered

One of the ITILnews community have sent in the following question: "Hello, why is not much material available regarding service validation & testing? Is it because noone really engages into the process? Or is it that we have still the idea that testing is for…

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441 words, last edited in the afternoon of 6th Dec 2010

This article is from Service Transition - Service Validation & Testing and has been viewed 11426 times.

Tags: ITIL,Service Validation and Testing

PMG Releases Version 6 of its Service Catalog Suite for Business Process Automation

New features reduce costs for global deployments and sophisticated service environments Atlanta, Ga. - December 1, 2010 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced availability of PMG Service Catalog Suite (PMG SCS) software version 6. …

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539 words, last edited in the morning of 6th Dec 2010

This article is from Press Releases - ITIL and has been viewed 11384 times.

Tags: PMG,Service Catalog Suite,Business Process Automation

Social Media Press Release: MPS-Gartner Magic Quadrant

Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010 Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…

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1151 words, last edited in the morning of 25th Nov 2010

This article is from Press Releases - ITIL and has been viewed 11558 times.

Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration

New Publication: Information Lifecycle Support: Wisdom, Knowledge, Information and Data Management (

This publication provides a comprehensive and much-needed source of information on data and information management - ideal in the current climate of information losses.

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297 words, last edited in the morning of 17th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9162 times.

Tags: Information Lifecycle Support,WKIDM

ITIL v3 Service Operation Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…

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328 words, last edited in the morning of 13th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13925 times.

Tags: ITIL v3,Service Operation Book

ITIL India: APMG-International hits the road

APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010. APMG whom on behalf of the…

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100 words, last edited in the morning of 13th Nov 2010

This article is from ITIL News - Previously and has been viewed 11391 times.

Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization

Passing your ITIL Foundation Exam - 2nd Edition

Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable…

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417 words, last edited in the morning of 12th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9321 times.

Tags: Passing your ITIL Foundation Exam,2nd Edition

Passing Your ITIL Intermediate Exams

Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…

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427 words, last edited in the morning of 12th Nov 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9946 times.

Tags: ITIL Intermediate Exams

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