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ITIL Compliant Toolsets
Unfortunately unless you are over approximately 6 years old Santa Claus does not exist.  The same is true for an ITIL compliant toolset that does not exist either (regardless of age!).   Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa…
367 words, last edited in the morning of 22th Dec 2010
This article is from Management Tools - Advice and Guidance and has been viewed 22407 times.
Tags: ITIL, Compliant toolsets, Santa Claus, Office of Government and Commerce, Service Management
Interoute security governance ITIL
Interoute attains SAS70 Type I standard for its Amsterdam, Berlin and Geneva Data Centres   London, UK - 15 December 2010, Interoute, owner operator of Europe's most advanced next-generation network, today announced compliance to SAS-70 Type I (Statement of Auditing Standards No. 70) for its Amsterdam, Berlin and…
611 words, last edited in the morning of 22th Dec 2010
This article is from Press Releases - ITIL and has been viewed 12770 times.
Tags: ITIL,European enterprises,security governance,Interoute,SAS70 Type I,risk assurance consultants
Axios Software selected for ITIL IT Service Management
12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk
48 words, last edited in the morning of 21th Dec 2010
This article is from ITIL News - Previously and has been viewed 9304 times.
Tags: ITIL,IT Service Management,Axios Systems
SAAS Solution for Information Technology IT - Process Governance from Consulting-Portal
TORONTO, December 10, 2010 - Consulting-Portal, a leading IT Service Management (ITSM) process design and implementation company, is announcing the immediate availability of eGovernance. This Software as a Service (SAAS) solution is designed to help organizations achieve maximum ROI from their ITSM process investment.   "Organizations…
437 words, last edited in the afternoon of 18th Dec 2010
This article is from Press Releases - ITIL and has been viewed 11145 times.
Tags: Consulting-Portal,SAAS Solution,Information Technology,Process Governance,IT Service Management
ITIL Availability Percentage in reality
Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…
604 words, last edited in the evening of 16th Dec 2010
This article is from Service Design - Availability Management and has been viewed 33015 times.
Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ
ITIL Incident Management, question and answer
One of the ITILnews community have sent in the following question:   "When monitoring both the components and services, duplicate events can potentially be generated for the same fault - one for the component and one for the service. What is the best practice approach to…
304 words, last edited in the morning of 13th Dec 2010
This article is from Service Operation - Incident Management and has been viewed 34191 times.
Tags: ITIL,Incident Management
ITIL Service Validation and Testing
One of the ITILnews community have sent in the following question:   "Hello, why is not much material available regarding service validation & testing? Is it because noone really engages into the process? Or is it that we have still the idea that testing is for…
441 words, last edited in the afternoon of 6th Dec 2010
This article is from Service Transition - Service Validation & Testing and has been viewed 13132 times.
Tags: ITIL,Service Validation and Testing
Version 6 of Service Catalog Suite for Business Process Automation from PMG
New features reduce costs for global deployments and sophisticated service environments   Atlanta, Ga. - December 1, 2010 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced availability of PMG Service Catalog Suite (PMG SCS) software version 6.   …
539 words, last edited in the morning of 6th Dec 2010
This article is from Press Releases - ITIL and has been viewed 14825 times.
Tags: PMG,Service Catalog Suite,Business Process Automation
ITIL News Social Media Press Release MPS-Gartner Magic Quadrant Oce
Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010   Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…
1151 words, last edited in the morning of 25th Nov 2010
This article is from Press Releases - ITIL and has been viewed 15016 times.
Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration
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