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ITIL Availability Percentage in reality
Ultimately, we are in business to deliver a service and more often than not the effectiveness of the service is gauged by its overall availability, normally as a percentage. The availability of a service is determined in the Service Design stage and has an impact on how the service is…
604 words, last edited in the evening of 16th Dec 2010
This article is from Service Design - Availability Management and has been viewed 26740 times.
Tags: ITIL,Availability Percentage,SLA,Service Level Agreement,six nines,Service Design,Service Availability,target availability,BUCYNH8Q33MZ
ITIL Incident Management, question and answer
One of the ITILnews community have sent in the following question:   "When monitoring both the components and services, duplicate events can potentially be generated for the same fault - one for the component and one for the service. What is the best practice approach to…
304 words, last edited in the morning of 13th Dec 2010
This article is from Service Operation - Incident Management and has been viewed 30533 times.
Tags: ITIL,Incident Management
ITIL Service Validation and Testing
One of the ITILnews community have sent in the following question:   "Hello, why is not much material available regarding service validation & testing? Is it because noone really engages into the process? Or is it that we have still the idea that testing is for…
441 words, last edited in the afternoon of 6th Dec 2010
This article is from Service Transition - Service Validation & Testing and has been viewed 11335 times.
Tags: ITIL,Service Validation and Testing
Version 6 of Service Catalog Suite for Business Process Automation from PMG
New features reduce costs for global deployments and sophisticated service environments   Atlanta, Ga. - December 1, 2010 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced availability of PMG Service Catalog Suite (PMG SCS) software version 6.   …
539 words, last edited in the morning of 6th Dec 2010
This article is from Press Releases - ITIL and has been viewed 11282 times.
Tags: PMG,Service Catalog Suite,Business Process Automation
ITIL News Social Media Press Release MPS-Gartner Magic Quadrant Oce
Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010   Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…
1151 words, last edited in the morning of 25th Nov 2010
This article is from Press Releases - ITIL and has been viewed 11451 times.
Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration
ITIL v3 Books Online: ITIL v3 Service Operation Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…
328 words, last edited in the morning of 13th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 13770 times.
Tags: ITIL v3,Service Operation Book
Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 11308 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
Passing your ITIL Foundation Exam - 2nd Edition
Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable…
417 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9233 times.
Tags: Passing your ITIL Foundation Exam,2nd Edition
Passing Your ITIL Intermediate Exams
Study Aid from the Official Publisher of ITIL   Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…
427 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9862 times.
Tags: ITIL Intermediate Exams
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