ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL V3 Foundation Study Aid

Due for release at the end of November 2007, orders for the ITIL V3 Foundation Study Aid are being taken. If you wish to pre-order your copy of the publication please click here.

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39 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 9419 times.

Tags: Study Aid, ITIL v3 Foundation

ITIL Examinations go Multi-Choice

The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…

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140 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 9533 times.

Tags: ITIL Examinations, Multi-Choice, ITIL v3 Courses, multiple choice

ITIL V3 New Course!

Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course. If you have sat the new ITIL V3…

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79 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 9188 times.

Tags: ITIL v2, new course, Foundation course, ITIL V2

ITIL V3 Foundation Exam Results

The first three months of the ITIL V3 Foundation has seen 1804 candidates sit the exam. The pass rates were as follows: June 2007 78% July 2007 93% August 2007 85% The average pass rate being 84%

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47 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 22362 times.

Tags: Exam Results, Exam Pass Results, ITIL v3 Foundation, pass rate

ITIL Change Management - The Missing Link

An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…

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1350 words, last edited in the evening of 1st Apr 2007

This article is from Service Transition - Change Management and has been viewed 18776 times.

Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA

ITIL Glossary, free download

ITIL V3 Glossary – Translations available for free download The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free: Brazilian Portuguese Translation Chinese Translation Danish Translation English …

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146 words, last edited in the morning of 24th Feb 2007

This article is from Free Downloads - ITIL V3 Glossary and has been viewed 18552 times.

Tags: ITIL Glossary,free download,ITIL V3

ITIL Case Study: Cincinnati Children�s Hospital Medical Center

A Tailored IT Service Management Solution Enhances Quality of Patient Care Cincinnati Children's Hospital Medical Center is a 423-bed institution devoted to bringing the world the joy of healthier kids. Cincinnati Children's is dedicated to transforming the way health care is delivered by providing care…

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144 words, last edited in the evening of 23th Jan 2007

This article is from Case Studies - Case Studies 1 and has been viewed 19607 times.

Tags: ITIL Case study, Children�s Hospital, Medical Center

ITILnews.com for ITIL Version 3, ITIL Service Management and related topics

The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is where you can gather information and have your say. If there is anything we have missed, let us know and we will put it up for everyone. If…

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458 words, last edited in the morning of 25th Sep 2006

This article is from About ITILnews - Home Page and has been viewed 11430 times.

Tags: ITIL, ITIL v3, ITIL version 3, ITIL training, Service Management, ITIL principles, IT Service Management

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