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ITIL Change Management
An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…
1350 words, last edited in the evening of 1st Apr 2007
This article is from Service Transition - Change Management and has been viewed 15810 times.
Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA
ITIL Glossary
ITIL V3 Glossary – Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   Brazilian Portuguese Translation Chinese Translation Danish Translation English …
146 words, last edited in the morning of 24th Feb 2007
This article is from Free Downloads - ITIL V3 Glossary and has been viewed 15166 times.
Tags: ITIL Glossary,free download,ITIL V3
ITIL case study Cincinnatti Hospital
A Tailored IT Service Management Solution Enhances Quality of Patient Care   Cincinnati Children's Hospital Medical Center is a 423-bed institution devoted to bringing the world the joy of healthier kids. Cincinnati Children's is dedicated to transforming the way health care is delivered by providing care…
144 words, last edited in the evening of 23th Jan 2007
This article is from Case Studies - Case Studies 1 and has been viewed 14608 times.
Tags: ITIL Case study, Children’s Hospital, Medical Center
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The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is where you can gather information and have your say. If there is anything we have missed, let us know and we will put it up for everyone. If…
458 words, last edited in the morning of 25th Sep 2006
This article is from About ITILnews - Home Page and has been viewed 9055 times.
Tags: ITIL, ITIL v3, ITIL version 3, ITIL training, Service Management, ITIL principles, IT Service Management
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