ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL Governance during a challenging global economic climate

During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is: Ensuring…

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577 words, last edited in the evening of 27th Jan 2009

This article is from Service Transition - Change Management and has been viewed 15447 times.

Tags: ITIL Governance, global economic climate, Roles and Responsibilities, ITIL Change Management Process ,Requests For Change,Service Level Agreement

ITIL Service Catalogue: How to produce a Service Catalogue

Introduction The official definition of an ITIL Service Catalogue is: (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio…

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1698 words, last edited in the afternoon of 27th Jan 2009

This article is from Service Design - Service Catalogue Management and has been viewed 296684 times.

Tags: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change,ITIL v3,ITIL Service Design

ITIL Translated Glossary of Terms

ITIL Glossary – Translations available for free download... The ITIL glossary has been translated into several languages and are available to download for free by clicking on the following link and once agreeing to the terms and conditions they can be downloaded; …

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85 words, last edited in the morning of 18th Aug 2008

This article is from Publications - Overview and has been viewed 13700 times.

Tags: Translated Glossary of Terms, ITIL,free download,ITIL Glossary

The London Ambulance Service and implementing ITIL

Background The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…

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3924 words, last edited in the afternoon of 29th Jul 2008

This article is from Case Studies - Case Studies 1 and has been viewed 44866 times.

Tags: London Ambulance Service,implementing ITIL,Service Desk,Service Management,ITIL Foundation,ITIL processes,ITIL v3,ITIL Process Manager,ITIL

ITIL V3 Core Publications Updates

Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below: (All links below are from http://www.best-management-practice .com) …

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146 words, last edited in the evening of 22th Jul 2008

This article is from ITIL Version 3 - Core Publication Structure and has been viewed 14513 times.

Tags: ITIL V3,Core Publications,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,OGC Publications,Change Log

Experience of becoming the MSc in Service Management

By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known…

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1300 words, last edited in the evening of 11th Jul 2008

This article is from Qualifications - Qualifications Overview and has been viewed 25446 times.

Tags: Experience,MSc in Service Management,IT Service Management,ITIL foundation,ITSM managers course

Credit crunch hits public sector IT hiring

by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions. That's according to a survey conducted by recruitment firm IT Force, which shows that IT…

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386 words, last edited in the afternoon of 8th Jun 2008

This article is from ITIL News - Surveys and has been viewed 10685 times.

Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force

ITIL Implementation - Some Guidance

More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a â€˜Programâ€™. An example of such an implementation would be the introduction of ITIL…

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409 words, last edited in the morning of 3rd Jun 2008

This article is from Case Studies - Case Studies 1 and has been viewed 13950 times.

Tags: ITIL implementation Guidance,ITIL Configuration, Change and Release Management,Project Managerm,Program Manager,Program Risks,Issues log,IT Director

Selecting an ITIL Service Management Toolset

The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes. When selecting the toolset for your organization it is important to remember that…

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1001 words, last edited in the morning of 3rd Jun 2008

This article is from Management Tools - Advice and Guidance and has been viewed 24046 times.

Tags: ITIL Service Management Toolset,interpretation of ITIL,Service Desk Operator

IT Service Management Toolset Checklist

The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'. 1. Select a toolset that fits your organization not the other way round. Processes come first not the tool. Be clear on what you want the toolset to do…

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449 words, last edited in the morning of 3rd Jun 2008

This article is from Management Tools - Advice and Guidance and has been viewed 17199 times.

Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups

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