ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL V3 Core Publications Updates

Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below: (All links below are from http://www.best-management-practice .com) …

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146 words, last edited in the evening of 22th Jul 2008

This article is from ITIL Version 3 - Core Publication Structure and has been viewed 11921 times.

Tags: ITIL V3,Core Publications,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,OGC Publications,Change Log

Experience of becoming the MSc in Service Management

By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known…

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1300 words, last edited in the evening of 11th Jul 2008

This article is from Qualifications - Qualifications Overview and has been viewed 22175 times.

Tags: Experience,MSc in Service Management,IT Service Management,ITIL foundation,ITSM managers course

Credit crunch hits public sector IT hiring

by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions. That's according to a survey conducted by recruitment firm IT Force, which shows that IT…

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386 words, last edited in the afternoon of 8th Jun 2008

This article is from ITIL News - Surveys and has been viewed 7167 times.

Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force

ITIL Implementation - Some Guidance

More often than not an ITIL implementation can comprise of more than one discipline being implemented in parallel. On occasions they may be run as separate projects, ideally they should be run together under a â€˜Programâ€™. An example of such an implementation would be the introduction of ITIL…

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409 words, last edited in the morning of 3rd Jun 2008

This article is from Case Studies - Case Studies 1 and has been viewed 11117 times.

Tags: ITIL implementation Guidance,ITIL Configuration, Change and Release Management,Project Managerm,Program Manager,Program Risks,Issues log,IT Director

Selecting an ITIL Service Management Toolset

The introduction of ITIL into any organization more often than not requires the support of a toolset to assist with the adoption of the various processes, together with facilitating the interfaces between the processes. When selecting the toolset for your organization it is important to remember that…

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1001 words, last edited in the morning of 3rd Jun 2008

This article is from Management Tools - Advice and Guidance and has been viewed 20809 times.

Tags: ITIL Service Management Toolset,interpretation of ITIL,Service Desk Operator

IT Service Management Toolset Checklist

The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'. 1. Select a toolset that fits your organization not the other way round. Processes come first not the tool. Be clear on what you want the toolset to do…

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449 words, last edited in the morning of 3rd Jun 2008

This article is from Management Tools - Advice and Guidance and has been viewed 13553 times.

Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups

Online Mentored Learning Training will Save Enterprises Thousands in ITIL V3 Training Costs

Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training…

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815 words, last edited in the morning of 3rd Jun 2008

This article is from Press Releases - Training and has been viewed 6538 times.

Tags: Mentored Learning Training,ITIL V3 Training,IT Service Management

ITIL V3 Service Lifecycle Module and Service Capability Module � Release Dates

APM Group (APMG) the organization who are responsible for the development and administration of the ITIL Version 3 Certification Scheme, announced on the 23rd May 2008, the release dates for the ITIL Intermediate Certificate modules, ITIL Service Lifecycle and ITIL Service Capability. The exact details are…

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238 words, last edited in the afternoon of 23th May 2008

This article is from ITIL News - Previously and has been viewed 10805 times.

Tags: ITIL V3,Service Lifecycle Module,Service Capability Module,Release Dates,ITIL Intermediate Certificate,ITIL Version 3 Certification Scheme,ITIL Service Capability

ITIL V3 Certification Scheme - Names Agreed

ITIL Intermediate Certificates, ITIL Expert Certificate, ITIL Advanced Certificates The APM Group (APMG) based in the United Kingdom, has finally agreed the names by which the ITIL V3 Certificates will be known by. The diagram below provides an update to the original diagram that has…

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77 words, last edited in the afternoon of 23th May 2008

This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 48181 times.

Tags: ITIL V3, Certification Scheme,Names Agreed,ITIL Intermediate Certificates,ITIL Expert Certificate,ITIL Advanced Certificates

ITIL Service Outage Analysis (SOA) in 7 Steps

By Hank Marquis, www.itsmsolutions.com The IT Infrastructure Library (ITIL) refers to Service or Systems Outage Analysis (SOA) as a method to improve availability. Unfortunately, the ITIL does not indicate how one actually performs SOA! This article explains the benefits of SOA, and gives you a 7-step guide…

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607 words, last edited in the morning of 20th May 2008

This article is from Service Operation - Problem Management and has been viewed 20532 times.

Tags: ITIL Service, Outage Analysis, 7 Steps, IT Infrastructure Library, ITIL, Systems Outage Analysis, (SOA), improve availability, benefits of SOA, performing SOA

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