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ITIL v3 Event Management and the Service Desk

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ITIL Foundation
ITIL v3 Event Management and the Service Desk
The ITIL definitions for an 'Event' and 'Event Management':   Event - A change of state that has significance for the management of a Configuration Item or IT Service.   Event Management - The process responsible for managing Events throughout their lifecycle.  …
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166 words, last edited in the afternoon of 10th May 2010
This article is from Service Operation - Event Management and has been viewed 21811 times.
Tags: ITIL v3,Event Management,Service Desk,Configuration Item

ICCM is Named 'Cool Vendor' by Leading Industry Analysts

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ICCM
Vendors selected as a 'Cool Vendor' for 2010 report are innovative, impactful and intriguing   London, Baltimore, Cincinnati, April 13th, 2010 - ICCM Solutions, a globally recognized IT Service Management software company has been named in the 2010 Gartner 'Cool Vendor in BPM' report (1). Gartner,…
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823 words, last edited in the evening of 4th May 2010
This article is from Press Releases - ITIL and has been viewed 14021 times.
Tags: ICCM,ICCM Solutions,IT Service Management ,Cool Vendor,Industry Analysts

ITIL Lite: A Road Map to Full or Partial ITIL Implementation

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ITIL Lite: A Road Map to Full or Partial ITIL Impl
Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL v3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL…
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166 words, last edited in the morning of 19th Apr 2010
This article is from Publications - Overview and has been viewed 17849 times.
Tags: ITIL Lite,Road Map,Full or Partial,ITIL Implementation,improve key processes,ITIL V3

ITIL V3 Service Portfolio and Lifecycle

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ITIL Foundation
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ITIL V3 Service Portfolio and Lifecycle
Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is…
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465 words, last edited in the afternoon of 16th Apr 2010
This article is from Service Strategy - Service Portfolio Management and has been viewed 65826 times.
Tags: ITIL V3,Service Portfolio and Lifecycle,ITIL Service Design,Service Portfolio

ITIL v3 Business Service Catalogue

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ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…
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126 words, last edited in the morning of 12th Apr 2010
This article is from Service Design - Service Catalogue Management and has been viewed 24141 times.
Tags: ITIL v3,ITIL version 3,Business Service Catalogue

Passing your ITIL Foundation Exam - Translators needed

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ITIL Foundation
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TSO Article for review
A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the…
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234 words, last edited in the morning of 7th Apr 2010
This article is from Press Releases - ITIL and has been viewed 11539 times.
Tags: ITIL Foundation Exam,The Stationary Office,TSO

Advertising Opportunities on ITILnews.com

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We have many advertising opportunities at ITILnews.com, so please contact us and let us know what you would like to achieve.             Advertising opportunities on ITILnews.com include the following packages which are subject to change without notice, depending…
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1726 words, last edited in the afternoon of 1st Apr 2010
This article is from About ITILnews - Advertising and has been viewed 14593 times.
Tags: ITIL, advertising opportunities,banner advert,ITIL suppliers,ITIL Directory

PMG Expands Role of Service Catalog to Automate the IT Aspect of Employee Lifecycle Management

ITIL General
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ITIL Foundation
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PMG
Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider   Atlanta, Ga. - March 25, 2010 - PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT…
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612 words, last edited in the morning of 29th Mar 2010
This article is from Press Releases - ITIL and has been viewed 16715 times.
Tags: PMG,Service Catalog,Automate the IT,Employee Lifecycle Management

ISO/IEC 20000 Update March 2010

ITIL General
ITIL Practitioner
ITIL Foundation
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ISO/IEC 20000 Practitioner
The itSMF ISO/IEC 20000 Consultant course and exam is being withdrawn.   This will be replaced by a new 'ISO/IEC 20000 Practitioner' course and exam which will place more emphasis on achieving the ISO/IEC 20000 Standard and what delegates need to do to attain this. …
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208 words, last edited in the morning of 26th Mar 2010
This article is from ISO20000 - News and has been viewed 12301 times.
Tags: ISO/IEC 20000,ISO/IEC 20000 Consultant course,ISO/IEC 20000 Practitioner,ISO/IEC 20000 Foundation,ITIL Expert

SMART SIP Service Introduction Seminar

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SMART SIP Service Introduction Seminar with Pink E
Service Introduction Seminar - 1 day - only £99 + VAT   A Pink Elephant Seminar in association with SMART-SIP       Date: Tuesday 13th April 2010 Location: The Studio, 7 Cannon Street, Birmingham, B2 5EP Time: 9.30-16.00 hours…
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581 words, last edited in the afternoon of 19th Mar 2010
This article is from Events and Webinars - Past Events and has been viewed 11789 times.
Tags: Service Introduction Seminar,SMART SIP,Pink Elephant
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