Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
How To Avoid This Tragedy In Your Organization: ITSM Project Failure in Five Acts
Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 13818 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization
British Petroleum (BP) International have signed a five year $400 million outsourcing services agreement with Hewlett-Packard (HP).   HP will be utilizing services that are aligned to ITIL v3 to support BP. It is envisaged that BP will benefit from improved information management by aligning information…
115 words, last edited in the morning of 4th Jan 2011
This article is from ITIL News - Previously and has been viewed 9968 times.
Tags: BP,outsource,Hewlett-Packard,ITIL v3
Axios Software selected for ITIL IT Service Management
12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk
48 words, last edited in the morning of 21th Dec 2010
This article is from ITIL News - Previously and has been viewed 8451 times.
Tags: ITIL,IT Service Management,Axios Systems
IT Optimiser - 7 Simple Rules for Designing a Process
When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes.  But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…
1398 words, last edited in the morning of 29th Nov 2010
This article is from ITIL News - Previously and has been viewed 12719 times.
Tags: 7 Simple Rules,Designing a Process,IT Service Management
Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 12020 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
Fujitsu have won a three year contract with Verve Energy, an electricity generation company in Western Australia, to implement a series of ITIL processes and provide an IT Service Desk.   The ITIL processes include Incident management, Problem management and Change management. The Service Desk will…
71 words, last edited in the afternoon of 8th Oct 2010
This article is from ITIL News - Previously and has been viewed 9666 times.
Tags: Fujitsu,Verve Energy,ITIL contract,IT Service Desk
If you have been tasked with the production of a Business Case to support the proposed introduction of ITIL into an organization then ITILnews may be able to offer some assistance.   On the ITILnews.com website stored under the left-hand menu heading entitled 'What is ITIL?'…
118 words, last edited in the morning of 24th Sep 2010
This article is from ITIL News - Previously and has been viewed 15170 times.
Tags: ITIL,Business Case
ITIL v3 Endorsed by NASA
The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage.   Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business.   Linda Cureton,…
255 words, last edited in the morning of 22th Aug 2010
This article is from ITIL News - Previously and has been viewed 11106 times.
Tags: ITIL v3,ITIL v3 framework,Endorsed by NASA
Certificate of Networthiness for BSM and Network P
Zyrion Inc. Traverse, a Cloud and Network Monitoring solution using ITIL v3 Business Service Management (BSM) technology, has been awarded the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command.   Zyrion is meeting the evolving needs of government customers to monitor an…
214 words, last edited in the morning of 6th Jul 2010
This article is from ITIL News - Previously and has been viewed 11476 times.
Tags: U.S. Army,Certificate of Networthiness,Network Performance Monitoring,ITIL v3,Network Enterprise Technology Command
TechTeam Global and Joy Global ITIL outsourced ser
TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.   The…
199 words, last edited in the afternoon of 3rd Jun 2010
This article is from ITIL News - Previously and has been viewed 8662 times.
Tags: TechTeam Global,Joy Global,outsourced services relationship,IT outsourcing,Information Technology Infrastructure Library,ITIL,Service Desk
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...