Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
ITIL Continual Service Improvement Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…
340 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9655 times.
Tags: ITIL v3,Continual Service Improvement Book
ITIL Service Transition Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition…
329 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11521 times.
Tags: ITIL v3,Service Transition Book
ITIL Service Design Book
The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design…
303 words, last edited in the morning of 5th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12282 times.
Tags: ITIL v3,ITIL version 3,service design book
ITIL Service Strategy Book
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will…
304 words, last edited in the morning of 5th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11239 times.
Tags: ITIL v3,Service Strategy

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...