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ITIL Service Strategy Book
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will…
304 words, last edited in the morning of 5th Sep 2010
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Tags: ITIL v3,Service Strategy

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...