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IT Service Management Toolset Checklist
The following points have been extracted from an article entitled 'Selecting an ITIL Service Management Toolset'.   1.      Select a toolset that fits your organization not the other way round.  Processes come first not the tool.  Be clear on what you want the toolset to do…
449 words, last edited in the morning of 3rd Jun 2008
This article is from Management Tools - Advice and Guidance and has been viewed 17752 times.
Tags: IT Service Management,Toolset checklist,Management Information,multi-nationsl,ITIL process owners,user groups
Management Tools
Continuing the people, process and technology theme, having the right Management Tools in place is essential.  Without having Management Information continuous process improvement becomes impossible.   As the saying goes "if you can't measure it, you can't manage it".   Integrated ITIL Service Management…
154 words, last edited in the morning of 9th Oct 2006
This article is from Management Tools - Advice and Guidance and has been viewed 22449 times.
Tags: Management Tools, Management Information, Service Management, ITIL market, ITIL Compliant, Network monitoring, Availability monitoring, Capacity monitoring, Configuration Management
SIAM: Service Management Definition Document
To enable SIAM to be effective across internal and external suppliers the introduction of a Service Management Definition Document (SMDD) is recommended
1013 words, last edited in the morning of 12th Sep 2016
This article is from Management Tools - Advice and Guidance and has been viewed 9957 times.
Tags: SIAM,Service Management Definition Document,SMDD,SIAM model,ITIL best practice,Operational Level Agreements,OLA
At ITILnews we are always looking a ways to assist our customer community. 'ITIL in Practice' provides a series of articles that share knowledge that has been acquired from implementing ITIL. We hope you find them useful and would welcome your comments back. Furthermore if you have some knowledge or experiences…
89 words, last edited in the morning of 13th Dec 2010
This article is from Management Tools - ITIL in Practice and has been viewed 35157 times.
Tags: ITIL in Practice,implementing ITIL

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