At the beginning of the millennium a considerable amount of interest was shown around IT Service Management. Microsoft Corporation was no exception and having explored the world recognized that ITIL owned by the British Government was a good sound foundation. Microsoft developed a proprietary product based upon ITIL…

The ITIL Version 2 exams are available in the following languages:   FOUNDATION PRACTITIONER MANAGER English US English Danish Dutch German International…

Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an ‘Alignment White Paper’ providing a comparison between…

This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice questions. For each section you complete, you will receive: Your company's IT complexity score on those topics Recommended best…