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Service Support Configuration Management
Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it…
2080 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 25017 times.
Tags: ITIL Configuration Management, IT infrastructure, IT Service Management, infrastructure components, recognised accountancy process, Asset Management
KPIs for ITIL v3 Release and Deployment
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise.   Number of software defects in production Number of bugs or software…
166 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Release & Deployment Management and has been viewed 24003 times.
Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment
Service Support Release Management
The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for: Large, major or critical Changes …
1223 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Release & Deployment Management and has been viewed 56500 times.
Tags: ITIL Release & Deployment Management, ITIL Change Management, Release Management, Definitive Software Library
ITIL Service Validation and Testing
One of the ITILnews community have sent in the following question:   "Hello, why is not much material available regarding service validation & testing? Is it because noone really engages into the process? Or is it that we have still the idea that testing is for…
441 words, last edited in the afternoon of 6th Dec 2010
This article is from Service Transition - Service Validation & Testing and has been viewed 12133 times.
Tags: ITIL,Service Validation and Testing
Service Validation and Testing from an ITIL perspe
Service Validation and Testing defines the testing of services during the Service Transition phase.  This will ensure that new or changed services are fit for purpose (this is known as utility) and fit for use (this is known as warranty).   Service Validation and Testing's goal…
292 words, last edited in the afternoon of 10th May 2010
This article is from Service Transition - Service Validation & Testing and has been viewed 42372 times.
Tags: Service Validation & Testing,ITIL perspective,Service Transition
Matthew Loxton Knowledge Management
Knowledge Management (KM) has been portrayed as being a direct descendant of the quality movement that started with W. Edwards Deming, and quite rightly we can trace many of the core tenets of KM to the various Quality Management offshoots. The concern for parsimony and efficiency, the analysis…
1168 words, last edited in the morning of 8th Jul 2010
This article is from Service Transition - Knowledge Management and has been viewed 20921 times.
Tags: Knowledge Management,ITIL v3,Quality Management,ITIL deployment
Knowledge Management from an ITIL perspective
The primary role of Knowledge Management is to improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available throughout the Service Lifecycle.   In order to achieve this, effective sharing of knowledge in most scenarios requires the development and ongoing…
414 words, last edited in the afternoon of 10th May 2010
This article is from Service Transition - Knowledge Management and has been viewed 75470 times.
Tags: Knowledge Management,ITIL perspective,Service Lifecycle,Configuration Management System,Configuration Management Database,Service Knowledge Management System,SKMS
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...