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Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
139 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 34192 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets
ITIL Change Management
An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…
1350 words, last edited in the evening of 1st Apr 2007
This article is from Service Transition - Change Management and has been viewed 17769 times.
Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA
Service Support Change Management
As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently…
702 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Transition - Change Management and has been viewed 39891 times.
Tags: Availability Management, ITIL Change Management, ITIL Change Management process, ITIL Configuration Management, Change Advisory Board, Release Management
Configuration Data (MIR)
Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance as well as the Management Information (MI) reporting and its value where Configuration Management is concerned.  Truly central to…
4430 words, last edited in the morning of 17th Oct 2016
This article is from Service Transition - Change Management and has been viewed 6505 times.
Tags: Configuration Data,Service and Management Information Reporting,MIR
ITIL perspective - Transition Planning and Support
Transition planning and support defines the planning and coordination of resources in order to deliver the specification of the Service Design.  Risks and issues are managed effectively through this process.   There are a number of activities for Transition Planning, these include: Set…
182 words, last edited in the afternoon of 10th May 2010
This article is from Service Transition - Transition Planning & Support and has been viewed 24783 times.
Tags: Transition Planning & Support,ITIL perspective,Service Design,Transition Planning
ITIL Configuration Management - Starting with Asset
The complimentary reports provided by goitil are based on the experiences of ITIL qualified service management professionals. They illustrate best practice and practical implementation of the ITIL framework in real life business situations and are offered complimentary to the ITIL theory to assist you in implementing it in…
1138 words, last edited in the afternoon of 13th Dec 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 12371 times.
Tags: ITIL Configuration Management - Starting with Asset
ITIL Service Asset Configuration Management KPIs
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise.   % of software licenses used
592 words, last edited in the afternoon of 17th Sep 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 30620 times.
Tags: ITIL,Service Asset,Configuration Management,KPIs
ITIL v3 - What is in  name ?
Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes.…
893 words, last edited in the morning of 20th Jul 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 10573 times.
Tags: ITIL v3,ITIL,service management,service management reporting,Unique Identifier
ITIL Configuration Management - Configuration
Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is…
161 words, last edited in the morning of 30th Jun 2008
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 49885 times.
Tags: ITIL Configuration Management,Configuration Item Attributes,ITIL disciplines,Configuration Management,Configuration Management DataBase,CMDB,Configuration Items
ITIL Configuration Management and Home-Workers
Cost pressures combined with the commercial real estate prices and the off-shoring of specific job functions has contributed to the increase in the number of premises available for lease or purchase in most city centres and highways.   What has changed?   The Fortune 500 in…
656 words, last edited in the morning of 26th Mar 2007
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 8349 times.
Tags: ITIL,Configuration Management,Home-Workers,Configuration Management,Data Base,CMDB,configuration item,requests for change,ITIL disciplines
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...