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ITIL v3 definitions for Access Management
Access Management - The process responsible for allowing Users to make use of IT Services, data or other Assets. Access Management helps to protect the Confidentiality, Integrity and Availability of Assets by ensuring only authorized Users are able to access / modify the Assets.   Access Management is…
514 words, last edited in the afternoon of 10th May 2010
This article is from Service Operation - Access Management and has been viewed 27175 times.
Tags: Access Management,Rights Management,Identity Management,Service Desk,Service Transition,Service Operation,IT Operations Management,Service Provider,ITIL v3
Service Desk Overview
In ITIL v3 there are now 4 functions Service desk, Technical management, Application management and IT operations management. The Service Desk, nevertheless cannot be understated how critical it is to the success of any IT organization. Ever-increasing Customer demands and the globalization of companies, requires the delivery of a world-class…
1226 words, last edited in the morning of 13th Oct 2006
This article is from Service Operation - Service Desk and has been viewed 36774 times.
Tags: ITIL,ITIL v3,Service Support,Service Desk,Technical Management, Application Management, IT Operations Management
ITIL v3 continual service improvement leads to ITIL v4
** UPDATE **   The Friday 29th July 2011 Update will see the launch of the updated ITIL Core Publications, currently being referred to as ITIL 2011, but should you really rush out and buy a replacement set?   The improvement exercise…
591 words, last edited in the afternoon of 21th Jul 2011
This article is from Service Operation - Continual Service Improvement and has been viewed 57622 times.
Tags: ITIL v3,ITIL v4,Continual Service Improvement,Change Advisory Board,Service Strategy,ITIL Core Publications, ITIL 2011
ITIL Service Review meeting: How to establish a Service Review Meeting
Service Review meetings provide a very important role in assuring the service(s) delivered, in this case, by a third party provider is aligned to the requirements of both IT ('Client') and ultimately the Business / Customer community. Secondly, the meeting enables Continual Service Improvement and refinement to take…
1744 words, last edited in the afternoon of 4th Feb 2011
This article is from Service Operation - Continual Service Improvement and has been viewed 57300 times.
Tags: ITIL,Service Review meeting,Continual Service Improvement,ITIL Contract Management,ITIL Outsourcing
Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information
How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'.  The answer is numerous times, but the saying is spot on.   Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…
350 words, last edited in the morning of 29th Oct 2010
This article is from Service Operation - Continual Service Improvement and has been viewed 11625 times.
Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...