The Art of Service (Australia) - Receives accreditation from EXIN for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organize and optimize the ITIL Capacity, Availability and IT Service Continuity Management processes.

CheckFree (USA) - Steve Olsen, Executive VP and Chief Operating Officer, with a budget of $305 million and an IT team of approximately 1000, announces one of the current top initiatives is the implementation of ITIL processes combined with the consolidation of thirteen data centers into three.

Singapore's tertiary institution, the Republic Polytechnic have teamed up with BMC Software to offer students an Information Technology Service Management (ITSM) diploma. Students will be introduced to best practices including ITIL. The diploma has been introduced as a direct result of the IT skills shortage in Singapore and Asia Pacific for…

Nigeria: The United Bank of Africa (UBA) announces it is to provide ITIL training to its technology staff, inline with the training provided by other leading banks in America and Europe.  

Fox IT and Global Knowledge in the UK have announced a strategic partnership to deliver IT Service Management consultancy and learning solutions.

Due for release at the end of November 2007, orders for the ITIL V3 Foundation Study Aid are being taken.   If you wish to pre-order your copy of the publication please click here.  

The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…

Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3…

In light of the release of ITIL V3, ITIL v2 publications and examinations will continue to be available beyond December 2008. Based upon demand for the 'products' and regular reviews, a notice period of four to six months notice will be given to the ITIL community prior to their withdrawal.

The first three months of the ITIL V3 Foundation has seen 1804 candidates sit the exam. The pass rates were as follows:   June 2007            78% July 2007             93% August 2007        85%   The average pass rate being 84%