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Certificate of Networthiness for BSM and Network P
Zyrion Inc. Traverse, a Cloud and Network Monitoring solution using ITIL v3 Business Service Management (BSM) technology, has been awarded the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command.   Zyrion is meeting the evolving needs of government customers to monitor an…
214 words, last edited in the morning of 6th Jul 2010
This article is from ITIL News - Previously and has been viewed 10537 times.
Tags: U.S. Army,Certificate of Networthiness,Network Performance Monitoring,ITIL v3,Network Enterprise Technology Command
TechTeam Global and Joy Global ITIL outsourced ser
TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.   The…
199 words, last edited in the afternoon of 3rd Jun 2010
This article is from ITIL News - Previously and has been viewed 7767 times.
Tags: TechTeam Global,Joy Global,outsourced services relationship,IT outsourcing,Information Technology Infrastructure Library,ITIL,Service Desk
ITIL training and PRINCE2 training as ITIL v3 offi
28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is…
107 words, last edited in the morning of 30th May 2010
This article is from ITIL News - Previously and has been viewed 8285 times.
Tags: ITIL v3,into China,IT Science Park,ITIL training,PRINCE2 training,Office of Government Commerce,OGC,The Stationary Office,TSO
ITIL and Managed Service Provider (MSP) swap
Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. …
107 words, last edited in the morning of 24th May 2010
This article is from ITIL News - Previously and has been viewed 9987 times.
Tags: ITIL,Managed Service Provider,MSP,next day delivery,desktop management,managing servers,process support
Erika Flora
If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…
1061 words, last edited in the afternoon of 20th May 2010
This article is from ITIL News - Previously and has been viewed 12019 times.
Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management
ITIL V3 Lifecycle
This article provides words of advice to those organizations that are involved in submitting responses to tenders or Statements of Service Requirements (SSRs).   Audience - Pitch the contents to appeal to the novice reader as well as the expert where necessary. Don't assume the reader…
629 words, last edited in the morning of 6th Apr 2010
This article is from ITIL News - Previously and has been viewed 9748 times.
Tags: ITIL v3 Lifecycle,Statement of Service
ITIL v3 ITIL version 3 Intermediate Exams
All ITIL Intermediate exams have been updated with new quality criteria.  This equates to two scenarios. The same question which has been updated to make it more comprehensible. In some cases new questions have been written from scratch. So what does this…
170 words, last edited in the afternoon of 8th Mar 2010
This article is from ITIL News - Previously and has been viewed 9586 times.
Tags: ITIL v3,ITIL version 3Intermediate Exams,Accredited Training Organisations,ITIL v3 Foundation exam
ITIL v3 Update
ITILnews.com have been made aware of the following updates to ITIL v3.
225 words, last edited in the morning of 2nd Mar 2010
This article is from ITIL News - Previously and has been viewed 15367 times.
Tags: ITIL v3, ITIL version 3,ITIL v3 Update,ITIL v4,Key Element Guides, Foundation Pocket guide,Continual Service Improvement,Service Strategy
ITIL V3 Service Transition Smart SIP
The ITIL® V3 Service Transition book provides a perspective on how Strategy, Design, & Transition need to work together to successfully provide IT Services. This book points out that there are numerous interfaces between Project Management, Service Management, and other Best Practice processes, unfortunately it doesn't provide the…
1606 words, last edited in the morning of 10th Feb 2010
This article is from ITIL News - Previously and has been viewed 19131 times.
Tags: ITIL v3 Service Transition,Service Transition,Project Management, Service Management, Best Practice processes
Smart SIP ITIL Service Introduction Process
The ITIL® V3 Lifecycle has been beating the drum for a while, but SMART-SIP is revolutionising Project Management by providing a single repeatable process for the transition of all IT Services into the 'Live' or 'Production' environment.   SMART-SIP Ltd have produced a revolutionary new product…
1042 words, last edited in the afternoon of 13th Jan 2010
This article is from ITIL News - Previously and has been viewed 31703 times.
Tags: ITIL v3 Lifecycle,SMART-SIP,Service Introduction into Live, Project Management,Service Management,Service Introduction Process
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