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Axios Software selected for ITIL IT Service Management
12th December 2010   During the current tough global economy the municipal organization of The City of Kirkland, Washington has selected the ITSM solution provider, Axios Systems, and its ITSM software product assyst to support and mature its ITIL processes.   www.axiossystems.co.uk
48 words, last edited in the morning of 21th Dec 2010
This article is from ITIL News - Previously and has been viewed 10725 times.
Tags: ITIL,IT Service Management,Axios Systems
IT Optimiser - 7 Simple Rules for Designing a Process
When it comes to IT Service Management few would argue that ITIL has become the deFacto standard for defining processes.  But would it surprise you to learn that you can become ITIL certified right up to the "expert level" without ever learning how to effectively design a process?…
1398 words, last edited in the morning of 29th Nov 2010
This article is from ITIL News - Previously and has been viewed 15927 times.
Tags: 7 Simple Rules,Designing a Process,IT Service Management
Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 14398 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
Fujitsu have won a three year contract with Verve Energy, an electricity generation company in Western Australia, to implement a series of ITIL processes and provide an IT Service Desk.   The ITIL processes include Incident management, Problem management and Change management. The Service Desk will…
71 words, last edited in the afternoon of 8th Oct 2010
This article is from ITIL News - Previously and has been viewed 12212 times.
Tags: Fujitsu,Verve Energy,ITIL contract,IT Service Desk
If you have been tasked with the production of a Business Case to support the proposed introduction of ITIL into an organization then ITILnews may be able to offer some assistance.   On the ITILnews.com website stored under the left-hand menu heading entitled 'What is ITIL?'…
118 words, last edited in the morning of 24th Sep 2010
This article is from ITIL News - Previously and has been viewed 19351 times.
Tags: ITIL,Business Case
ITIL v3 Endorsed by NASA
The Information Technology Infrastructure Library (ITIL) is fostering NASA's alignment with recognition that information is the most important strategic resource any organization has to manage.   Using the ITIL v3 framework to champion positive changes in how NASA conducts IT business.   Linda Cureton,…
255 words, last edited in the morning of 22th Aug 2010
This article is from ITIL News - Previously and has been viewed 14910 times.
Tags: ITIL v3,ITIL v3 framework,Endorsed by NASA
Certificate of Networthiness for BSM and Network P
Zyrion Inc. Traverse, a Cloud and Network Monitoring solution using ITIL v3 Business Service Management (BSM) technology, has been awarded the Certificate of Networthiness (CoN) from the U.S. Army Network Enterprise Technology Command.   Zyrion is meeting the evolving needs of government customers to monitor an…
214 words, last edited in the morning of 6th Jul 2010
This article is from ITIL News - Previously and has been viewed 14134 times.
Tags: U.S. Army,Certificate of Networthiness,Network Performance Monitoring,ITIL v3,Network Enterprise Technology Command
TechTeam Global and Joy Global ITIL outsourced ser
TechTeam Global, Inc., a worldwide provider of IT outsourcing and business process outsourcing services, has announced that it is implementing an advanced Information Technology Infrastructure Library (ITIL) - based toolset for Joy Global Inc. as a part of the two companies' long-standing outsourced services relationship.   The…
199 words, last edited in the afternoon of 3rd Jun 2010
This article is from ITIL News - Previously and has been viewed 10946 times.
Tags: TechTeam Global,Joy Global,outsourced services relationship,IT outsourcing,Information Technology Infrastructure Library,ITIL,Service Desk
ITIL training and PRINCE2 training as ITIL v3 offi
28th May 2010 - The Gaochun Nanjing Regional Government has formed a joint venture with Goalsoft (Shanghai) and AIM Tech (UK) Limited to set up an IT Science Park that will include a training centre offering ITIL training and PRINCE2 training.   Obviously the market is…
107 words, last edited in the morning of 30th May 2010
This article is from ITIL News - Previously and has been viewed 11484 times.
Tags: ITIL v3,into China,IT Science Park,ITIL training,PRINCE2 training,Office of Government Commerce,OGC,The Stationary Office,TSO
ITIL and Managed Service Provider (MSP) swap
Fujitsu take over from Serco as the preferred Managed Service Provider (MSP) for 3663 First for Foodservice.   Fujitsu have signed a five year IT managed service deal with 3663.  The deal includes hosting all systems, desktop management, managing servers and helpdesk and process support. …
107 words, last edited in the morning of 24th May 2010
This article is from ITIL News - Previously and has been viewed 14010 times.
Tags: ITIL,Managed Service Provider,MSP,next day delivery,desktop management,managing servers,process support
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