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macro4 ITSM software update
RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates   New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…
821 words, last edited in the afternoon of 19th Apr 2013
This article is from Press Releases - ITIL and has been viewed 37978 times.
Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software
SIT13: Service Desk & IT Support Show: Exhibitor Show Highlights 2013
NB: This article has been archived, indicating it is either out of date or no longer relevant
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…
2401 words, last edited in the afternoon of 4th Apr 2013
This article is from Archive - Archived Articles and has been viewed 27693 times.
Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013
Establishing ITIL Major Incident process
Define   1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks.   2. Identify IT Service Continuity…
1375 words, last edited in the morning of 5th Mar 2013
This article is from Service Operation - Incident Management and has been viewed 56728 times.
Tags: ITIL,Major Incident,significant disruption
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