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ITIL v3 definitions for Event Management
Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The…[ more ]
193 words, last edited in the afternoon of 1st Jun 2010
This article is from Service Operation - Event Management and has been viewed 19705 times.
Tags: Event Management,ITIL definitions,IT Operations Management,Service Desk,Configuration Item,IT Service,Application Management,IT Operations Management,Service Desk,Event Monitoring,Standard Operating Procedures
 

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ITIL v3 Event Management and the Service Desk
The ITIL definitions for an 'Event' and 'Event Management':   Event - A change of state that has significance for the management of a Configuration Item or IT Service.   Event Management - The process responsible for managing Events throughout their lifecycle.  [ more ]
152 words, last edited in the afternoon of 10th May 2010
This article is from Service Operation - Event Management and has been viewed 8977 times.
Tags: ITIL v3,Event Management,Service Desk,Configuration Item