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ITIL v3 definitions for Event Management
Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The…
201 words, last edited in the afternoon of 1st Jun 2010
This article is from Service Operation - Event Management and has been viewed 26694 times.
Tags: Event Management,ITIL definitions,IT Operations Management,Service Desk,Configuration Item,IT Service,Application Management,IT Operations Management,Service Desk,Event Monitoring,Standard Operating Procedures
ITIL v3 Event Management and the Service Desk
The ITIL definitions for an 'Event' and 'Event Management':   Event - A change of state that has significance for the management of a Configuration Item or IT Service.   Event Management - The process responsible for managing Events throughout their lifecycle.  
166 words, last edited in the afternoon of 10th May 2010
This article is from Service Operation - Event Management and has been viewed 12794 times.
Tags: ITIL v3,Event Management,Service Desk,Configuration Item
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