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ITIL Version 3 Technical Service Catalogue
Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers.   All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…
321 words, last edited in the afternoon of 14th May 2010
This article is from Service Design - Service Catalogue Management and has been viewed 26525 times.
Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items
ITIL V3 Business Service Catalogue
The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…
126 words, last edited in the morning of 12th Apr 2010
This article is from Service Design - Service Catalogue Management and has been viewed 25234 times.
Tags: ITIL v3,ITIL version 3,Business Service Catalogue
The itSMF UK Conference 2009 is upon us in Birmingham. Reading through the speakers the overwhelming theme seems to be based on the Service Catalogue.   Depending upon where you are on your ITIL journey Service Catalogue and Service Level Management is a key component to…
311 words, last edited in the morning of 9th Nov 2009
This article is from Service Design - Service Catalogue Management and has been viewed 36453 times.
Tags: ITIL v3,Service Catalogue,Business Service Catalogue,Service Level Management
How to produce a Service Catalogue
Introduction   The official definition of an ITIL Service Catalogue is:   (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio…
1698 words, last edited in the afternoon of 27th Jan 2009
This article is from Service Design - Service Catalogue Management and has been viewed 304632 times.
Tags: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change,ITIL v3,ITIL Service Design

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