For organizations that wish to embark on the ISO/IEC 20000 journey they often have difficulty in deciding the scope of certification, which is not uncommon.
It appears there are no hard and fast rules or guidelines to determine how wide or deep the scope must be. Most organizations define the scope then engage with a Registered Certification Body (RCB) to review and agree the scope.
There are definitive rules to say that you cannot achieve part certification by leaving out some of the processes, but the scoping area is still quite vague.
Currently there are 412 certified organizations across the Globe, with Japan, UK, India and China having the most.
The scopes are wide ranging from:
'The IT Service Management System that covers the provision of IT services to internal and contracted customers including end to end Service Delivery to meet KPI services as defined in the Service XXXXX Services Portfolio, which includes networks'
'The Service Management delivery and support of secure applications. Infrastructure management of workstations, servers, printers and associated peripherals'
'The IT Service Management System that supports the operation of a service management system covering business services provided from the XXXXXX offices.'
To quote specific:
'To provide quality IT Managed Services such as Data Replication and Business Continuity for SAP R/3 Operations to XXXX Corporate Data and Communications Centre, XXXX'
'The Service Management System that provides the following managed services:
Related services to the XXXX customers in XXXX'
If your are about to start on an ISO/IEC 20000 journey or are part way through please contact ITILnews.com to share your experiences using the comments box below.