Authors : Jenny Dugmore and Sharon Taylor
Commissioned by the
Office of Government Commerce (OGC) in the UK, the official owners of
ITIL (
Information Technology Infrastructure Library), the document is described as an '
Alignment White Paper' and contains a table that identifies the
differences between ITIL v3 and ISO/IEC 20000, referencing specific clause numbers and text in the standard and Itil V3. Where appropriate 'notes' have been added to assist the reader by the authors.
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Tags; ITIL V3,ISO/IEC 20000,Office of Government Commerce,OGC,ITIL,Information Technology Infrastructure Library,Alignment White Paper,ITIL V3,ISO/IEC 20000
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