ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 Business Service Catalogue

The Business Service Catalogue or a tailored / customized subset is often utilized as a complimentary document or an appendix to the Service Level Agreement (SLA). The recipients of the services are always receptive to the content as it eliminates the mystification that often exists around the names…

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126 words, last edited in the morning of 12th Apr 2010

This article is from Service Design - Service Catalogue Management and has been viewed 21170 times.

Tags: ITIL v3,ITIL version 3,Business Service Catalogue

ITIL V3 Core Publication - Spanish Translation

The five ITIL Version 3 Core publications are now available in Spanish; each publication is produced as a PDF (Portable Document Format) and can be purchased individually or as a complete set. The details are as follows: Estrategia del Servicio PDF ISBN 9780113312504 …

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189 words, last edited in the afternoon of 8th Apr 2010

This article is from Publications - Overview and has been viewed 8763 times.

Tags: ITIL V3,Core Publication,Spanish Translation

Passing your ITIL Foundation Exam - Translators needed

A publication called Passing your ITIL Foundation Exam 2009 edition is going to be translated into the following languages: Chinese Dutch French German Japanese The Stationary Office (TSO) in the…

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234 words, last edited in the morning of 7th Apr 2010

This article is from Press Releases - ITIL and has been viewed 7828 times.

Tags: ITIL Foundation Exam,The Stationary Office,TSO

Advertising Opportunities on ITILnews.com

We have many advertising opportunities at ITILnews.com, so please contact us and let us know what you would like to achieve. Advertising opportunities on ITILnews.com include the following packages which are subject to change without notice, depending…

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1726 words, last edited in the afternoon of 1st Apr 2010

This article is from About ITILnews - Advertising and has been viewed 11015 times.

Tags: ITIL, advertising opportunities,banner advert,ITIL suppliers,ITIL Directory

PMG Expands Role of Service Catalog to Automate the IT Aspect of Employee Lifecycle Management

Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider Atlanta, Ga. - March 25, 2010 - PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT…

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612 words, last edited in the morning of 29th Mar 2010

This article is from Press Releases - ITIL and has been viewed 12216 times.

Tags: PMG,Service Catalog,Automate the IT,Employee Lifecycle Management

ISO/IEC 20000 Update March 2010

The itSMF ISO/IEC 20000 Consultant course and exam is being withdrawn. This will be replaced by a new 'ISO/IEC 20000 Practitioner' course and exam which will place more emphasis on achieving the ISO/IEC 20000 Standard and what delegates need to do to attain this. …

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208 words, last edited in the morning of 26th Mar 2010

This article is from ISO20000 - News and has been viewed 9756 times.

Tags: ISO/IEC 20000,ISO/IEC 20000 Consultant course,ISO/IEC 20000 Practitioner,ISO/IEC 20000 Foundation,ITIL Expert

SMART SIP Service Introduction Seminar

Service Introduction Seminar - 1 day - only £99 + VAT A Pink Elephant Seminar in association with SMART-SIP Date: Tuesday 13th April 2010 Location: The Studio, 7 Cannon Street, Birmingham, B2 5EP Time: 9.30-16.00 hours…

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581 words, last edited in the afternoon of 19th Mar 2010

This article is from Events and Webinars - Past Events and has been viewed 9318 times.

Tags: Service Introduction Seminar,SMART SIP,Pink Elephant

ITIL v3 (ITIL version 3) Intermediate Exams

All ITIL Intermediate exams have been updated with new quality criteria. This equates to two scenarios. The same question which has been updated to make it more comprehensible. In some cases new questions have been written from scratch. So what does this…

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170 words, last edited in the afternoon of 8th Mar 2010

This article is from ITIL News - Previously and has been viewed 9817 times.

Tags: ITIL v3,ITIL version 3Intermediate Exams,Accredited Training Organisations,ITIL v3 Foundation exam

ITIL v3 (ITIL version 3) Update

ITILnews.com have been made aware of the following updates to ITIL v3.

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225 words, last edited in the morning of 2nd Mar 2010

This article is from ITIL News - Previously and has been viewed 15630 times.

Tags: ITIL v3, ITIL version 3,ITIL v3 Update,ITIL v4,Key Element Guides, Foundation Pocket guide,Continual Service Improvement,Service Strategy

Why ITIL V3 Service Transition does not paint the whole picture

The ITIL® V3 Service Transition book provides a perspective on how Strategy, Design, & Transition need to work together to successfully provide IT Services. This book points out that there are numerous interfaces between Project Management, Service Management, and other Best Practice processes, unfortunately it doesn't provide the…

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1606 words, last edited in the morning of 10th Feb 2010

This article is from ITIL News - Previously and has been viewed 19566 times.

Tags: ITIL v3 Service Transition,Service Transition,Project Management, Service Management, Best Practice processes

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